Customer Service Management

REBECCA SCHLAACK

775-***-**** cell/vm

Open to self corporate house - USA

**********@*******.***

http://www.linkedin.com/in/beccaschlaack

SUMMARY

* Senior Corporate Technical Recruiter and Executive HR Business Partner

with over 15 years of experience.

* ATS system experience: Taleo, Real-time Integrated Talent Solution (RITS)

the Staffing WebTop, Recruitmax, Verve, FieldGlass, Resumix, PeopleClick,

Virtual Edge, Maxhire and SAP.

* Subject matter expert guidance and execution for all staffing/hiring

related activities including - sourcing, demand planning, talent

landscaping, attraction collateral, interviewing, head hunting, targeted

search, short listing, HR engagement, offer negotiation, pipelining,

funnel management, developing creative recruitment channels, staffing

metrics, business reporting, business stake holder management, ATS

management/updates whilst upholding staffing best practice & process.

* Significant experience sourcing, hiring and selection of senior

individual contributor hiring through to Director level hires and have a

strong track record of business stake holder management typically from

Senior Manager through to VP/SVP level - corporate services, executive,

technical, engineering, manufacturing, operations, sales and marketing.

* Provide staffing support and services, using the latest in best HR

practices and guidelines, relative to all employment areas, in addition

to developing strategic recruitment processes within the objective of

hiring the most qualified candidates in the most cost efficient manner.

Met and exceeded staffing retention goals.

* Designed detailed IT and Engineering job descriptions for internal and

external media purposes.

Established core customer relationship building and partnering,

maintaining effective interpersonal relationships and communications both

within and outside of assigned areas.

* Partnered with corporate legal counsel to manage and administer related

US Immigrant legal hiring methods with EADs and Visa H1B / TN transfers.

* Designed weekly departmental staffing metrics reports to include a

detailed list of activity, progress, time-to-fill, and accountability.

* Held positions requiring a considerable amount of tact and judgment,

given full authorization with corporate confidential data, such as

budgetary information, salary offers, wage band guidelines, and personal

employee information.

* By request, networked with various Industry Specific Membership

Associations and Organizations, Alumni Groups, etc.

Designed, managed and maintained an effective Employee Referral Rewards

Program.

* Member - The International Society of Optical Engineers - www.spie.org,

and The Optical Society of America - www.oca.org

DETAILED EXPERIENCE

2/2009 - present

RJ SCHLAACK CONSULTING SERVICES

Sr. Recruiter Consultant

Consulting, Interim and Direct Hire Placements.

6/2007 - 2/2009

APRIA HEALTHCARE, Lake Forest, CA

Sr. Talent Acquisition Specialist (contract)

Part of a Corporate Staffing team reporting to the Director of Talent

Acquisition, supporting the CIO and their Budgeted on-boarding recruitment

processes. Also, includes the support of their specialty infusion and

pharmacy distribution services with more than 80 branch locations and over

50 infusion suites throughout the country.

Technology recruitment focus: SAP (all modules), SAP Basis, CRM, MM, SD,

APO, FICO, ABAP, NetWeaver, ETL, Blaze Advisor (BRE), Lotus Notes, Unix,

Java2EE, Synon, ASP, .Net, C#, Micro Strategy, and other ERP related

platforms. Supported various departments: Information Services, Strategic

Business Operations, OEM/Training/OD, Enterprise Business

Systems/Architecture, PMO, Supply Chain, Process Integration, Quality

Assurance, Network Operations, Telecom, Billing, Finance and Accounting

(Info Services), Durable Medical Equipment, Infusion and Pharmacy

Distribution Services (Clinical Serv, Respiratory Therapy, Nursing,

Nutrition, DME Technicians - JCAHO regulations)

11/2006 - 5/2007

ITT CORP Aerospace/Comm Div (A/CD), Thousand Oaks, CA

Sr. Corporate Technical Recruiter (contract)

Provided full life-cycle technical recruitment for a world leader in

developing wireless networking systems for the U.S. and allied military

forces. A/CD products include tactical communication systems, voice data

switches, data entry terminals, as well as a family of secure

communications terminals. The Global Navigation Satellite Systems (GNSS)

operation is focused on producing high precision, high accuracy military

and civilian GPS receivers for the control and user equipment segments,

making A/CD the foremost innovator of outstanding high GPS

technology/products.

Technology recruitment focus: Systems Engineering - GPS Receivers, Embedded

Real-time Software Development - C/C++, OOA/OOD; Hardware Engineering -

ASIC, RFIC, PCB Layout, VHDL, Design; Test Engineering; Quality Engineering

- ISO 9001; Program Management; Configuration Management - PVCS and SCM.

Sourcing of candidates with Security Clearances required.

4/2006 - 6/2006

NORTHROP GRUMMAN Mission Syst, Tactical Syst Div, Carson, CA

Sr. Corporate Technical Recruiter (contract)

Provided full life-cycle technical recruitment for NGMS Tactical Systems

Division (TSD) and recognized industry leader in software standards

creation, process definition and process management for the US Army, US

Marines, US Air Force, Homeland Security and the DOD.

Technology recruitment focus: Java2EE, Perl, C++, Oracle, Distributed

Architecture, OOA/OOD, SEI CMMI, Six Sigma, Communication Hardware

Engineering, System Engineering and Software Development, SAP/ERP

implementation, R&D large scale engineering and integration of Commercial

off-the-shelf hardware (C4 systems), Wireless Com Systems, Network Design

and Signal Processing. Sourcing of candidates with Security Clearances

required.

2004 - 2005

IPS INVENSYS PROCESS SYST (Triconex, Wonderware, SimSci-Esscor)

Sr. Corporate Technical Recruiter (contract) (3 business units)

IPS supplies products, systems and services for safety, critical control

and turbo machinery applications. Wonderware and SimSci-Esscor is a leader

in the development and deployment of industrial process simulation software

and systems for a variety of industries, including oil and gas exploration,

petroleum refining, petrochemical and chemical manufacturing, electrical

power generation, mining, pulp and paper, and engineering and construction.

Technology recruitment focus (IPS): Distributed Control Systems (DCS),

PLCs, Power PC, RS422 Com Interface, Peripheral Devices, Redundant Power

Supplies, Modbus Serial Data Comm, Electromagnetic Compatibility (EMC),

Digital/Analog I/O Modules, EICM, NCM, SMM, ACM, safety standards IEC 61508

and IEC 61511.

Technology recruitment focus (Wondwerware/SimSci-Esscor): HMI and SCADA

software, C++ and XML. Wonderware products - InTouch, InSQL, DAS Servers.

Solutions for complex integrated systems. Encapsulation interferences. User

Interface Development, WEB Development, SQL Server applications and .NET.

3/2003 - 7/2003

RAYTHEON, SPACE AND AIRBORNE SYSTEMS, El Segundo, CA

Sr. Corporate Technical Recruiter (contract)

Was part of a Strategic Technical Recruiting Team supporting their

Engineering Division for a very large government funded space, guidance and

missiles project. Strategically sourced technical professionals with

industry specific experience, and or knowledge of LOS, Guidance and

Surveillance, Target Missiles and Combat ID.

Technology recruitment focus: GPS, DSP, Digital/Analog, CMMI, Ladar

Systems, ASIC/FPGA, Power Supply, EMI/EMC, Microwave/RF Test, C41

Infrastructure, Radar-Cross Section, PRO/E, Solidworks,

Nastran/Patran/Ideas, Zemax/CODE V/Labview, Optics, Active Array, SAR,

GMTI, Signal Processing, Algorithms, and Radar Calibration. Most positions

required active military Secret Security Clearances â E? TSI, SSBI, and

Top Secret.

12/2001 - 9/2002

IRVINE SENSORS CORP (ATD, Vision Systems), Costa Mesa, CA

Sr. Corporate Technical Recruiter (contract)

Current R&D customer on a large government funded DARPA project. Position

required experience direct sourcing military industry specific technical

professionals with Secret Security Clearances for their InfraRed (IR)

Camera System Technology Product. In addition, direct sourced and recruited

additional staff for their other state of the art Laser Sensor System

products (Government Homeland Security applications).

Technology recruitment focus: IR Cameras, Infrared, Thermal Weapons, Night-

Vision, FPAs, IRFPA, Focal Plane Arrays, VLWIR, LWIR, MWIR, NIR, Combat ID,

LADAR Data, FPGA, RF, LabView, TES, TIS, Microelectronics, MEMS and un-

cooled sensor technology.

9/2001 - 12/2001

AIRSHOW, INC., Tustin, CA (now ROCKWELL COLLINS)

Sr. Corporate Technical Recruiter (contract)

Full life-cycle recruitment support for critical technical staffing needs

of their Advanced Cabin Management System (ACMS) and their In-Flight

Entertainment (IFE) System Product line. Various engineering sourced

positions included Project Managers, System Architects, Mechanical

Engineers, and Software/Hardware Engineers Additionally recruited other

middle management positions - Field Service Engineers, Product Support,

Customer Service (Return Materials and Product Support Levels), etc.

Technology recruitment focus: Real-time embedded software - RTOS, IEEE1394,

MPEG and Digital/Analog experience.

3/2001 - 7/2001

TRW SPACE AND ELECTRONICS GROUP, Redondo Beach, CA (now NORTHROP GRUMMAN)

TRW VENTURES, Redondo Beach, CA

Sr. Corporate Technical Recruiter (contract)

Was part of a large strategic sourcing group responsible for supporting

both TRW SEG and TRW Ventures. Attended industry specific trade shows -

Government, Commercial, Space, Airborne and Terrestrial applications,

Semiconductor, Optics and Photonics.

Technology recruitment focus: Digital Divider Chip (>80 GZ toggle

frequency), Direct Digital Synthesizer (DDS - 3.7 GHz output), advanced

Analog to Digital Converters, Silicon Bipolar, CMOS, GaAs, InP HBT in house

fabrication, High Speed Digital and technical Integrated Circuit design.

10/2000 - 2/2001

IRVINE SENSORS CORP (iNetworks, ATD, Vision Syst) Costa Mesa, CA

Sr. Corporate Technical Recruiter (contract)

Irvine Sensors Corporation, an R&D 100-award winner develops leading-edge

technologies, innovative products and creative solutions for

microelectronics.

Technology recruitment focus: FPGA, ASIC, CMOS, Bipolar, Microelectronics,

MEMS, C/C++, Mixed Signal Digital/Analog, PCB, Assembly, High-Speed Signal

Integrity (above 1 Gbps), Router Electronics, Multi-Chip Module (MCM),

SolidWorks, Hybrid, Semiconductor, Optoelectronics, Telecommunications and

Software.

11/1999 - 10/2000

PRIMAL BILLING SOLUTIONS (CRM software), Irvine, CA

Sr. Corporate Technical Recruiter

Full life-cycle staffing accountability included a Budgeted Staffing

Forecast and Plan to strategically coordinate and recruit upper and middle

management executives. Recommend the utilization of recruitment resources,

resulting in significant quality improvement. Wrote and designed

recruitment advertising. Proven and effective cost-per-hire month end

reports shared with company GM, CFO and HR Director.

Technology recruitment focus: Oracle, NT, Solaris, UNIX, JavaScript, BRIO,

application server experience (Silverstream, NetDynamics, WebObjects,

WebSphere, Jaguar CTS, BlueStone and Sapphire/Web), Rational Rose, UML,

OOA/OOD, Data Warehouse concepts, E-commerce, C/C++, Java/HTML, 4GL tools,

Perl, Oracle, Silverstream, PowerBuilder, Corba, OLAP, DSS, Dreamweaver,

ColdFusion, Photopage, Novell, HP-UX, Linux, NT, DNS/DHCP, switches/routers

and TCP/IP.

2/1997 - 9/1999

THALES AVIONICS, Irvine, CA (formerly B/E Aerospace, Sextant IFE)

Sr. Corporate Technical Recruiter (contract)

Full life-cycle staffing accountability for a leading supplier of state-of-

the-art airline cabin interior products, including the design of advanced

multi-media entertainment software In-Flight Entertainment (IFE).

Technology recruitment focus: Real-time embedded software (RTOS), C/C++,

VxWorks, pSOS, M68XXX, Digital/Analog, RF - Radio Frequency, Sun, Power PC,

UNIX, Oracle, OOA/OOD, Novel, Java/HTML and TCP/IP. Participation with

Industry Specific Job Fairs and College Recruiting.

12/1995 - 1/1997

TRIDENT DATA SYSTEMS, El Segundo, CA

Sr. Corporate Technical Recruiter

Reported to the Vice President and Chief Technology Officer. Company

created a combination of Internet, Web, Security and Filenet Document

Imaging Software. Strategic partners included Sun MicroSystems, Computer

Associates, Hewlett Packard, Oracle Corporation and FileNet Corporation.

Full life cycle recruiting best practices for IT professionals.

Technology recruitment focus: UNIX, TCP/IP, C/C++, Object-Oriented, RDBMS,

and Open Systems Client/Server

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