CHASITI M. JONES

Memphis, TN *****

SUMMARY:

Goal oriented professional with core competency strengths in Management,

Marketing, Sales, Collections & Development, seeking a Leadership position

with a progressive organization that will utilize acquired education and

professional experience

TECHNICAL SKILLS:

Microsoft Word

PowerPoint

Excel

Access

Word Perfect

Intranet

Internet

Adobe Acrobat

PROFESSIONAL EXPERIENCE:

October 2009- June 2010

Capital One Bank, Plano, TX

Consumer Adjuster

Contacted delinquent customers to arrange for immediate payment of past due

amounts in compliance with the bank's policy/procedures and applicable

regulations and legal statutes. In addition, accurately perform account

service functions.

* Maintains individual portfolio delinquency levels in compliance with

bank standards and regulatory standards for quality and quantity of

collection effort.

* Responsible for timely and proper preparation of files for account to

be placed in non-accrual status (i.e., file must be properly prepared

prior to transfer and forwarded to immediate supervisor for review).

* Responsible for timely and proper identification and referral to

supervisor of problem and other designated accounts as encountered in

collecting their individual delinquency queues.

* Responsible for timely and proper skip tracing as required in the

department collection procedures manual.

2009 - May 2009

Community Outreach Internship - Women & Children First, Little Rock, AR

Mentor / Senior Assistant

Mentor with inspiring leadership capabilities highly recognized as an

astute analyst while guiding teams to surpass key performance indicators to

attain maximum performance and profitability. Senior Assistant offering

encouragement and support to residential clients and victims of domestic

abuse offering educational needs necessary for independent living

transition.

* Supported on site child advocacy specialists based on client needs

focusing on tutorial workshops, department projects, art projects, and

crafts

* Suggested and implemented fundraising activities to enhance community

sponsorship and increase organization revenue for residential use

* Interfacing with potential clients through the agency crisis hotline

making admittance referrals based on screening and associative risks

2008 - August 2009

Semperian, Inc., Little Rock, AR

Early Risk Collections Representative

Spearheaded and performed in-depth account analysis based on delinquency;

implementing appropriate course of action to include negotiation or

repossession, targeting an increase in company profitability. Worked

closely with Executive Leadership and Peers to remain compliant with

company guidelines and procedures to ensure overall organizational

success.

* Maintained collection policies and procedures deemed by the Federal

Debt Collections Practices Act while simultaneously negotiating with

clients to conserve positive account status

* Outstanding track record for surpassing corporate objectives both

autonomously and through teamwork by utilization of collection tools

and skip agents for account closures

* Managed efficient operations by evaluating and integrating systemic

communication efforts to decrease risks targeting negotiation efforts

based on market values

* Complied with designated goals and profitability measurements by

adhering to department/company guidelines and procedures through

personal performance

2006 - 2008

Hosto, Buchan, Lawrence & Prater Attorneys at Law, Little Rock, AR

Account Manager

Managed $250K Loss Mitigation portfolio for major credit card companies,

medical service providers, and credit lenders through sustained consumer

collection efforts. Key decision maker in resolving billing concerns

determining adjustable interest rates based on original creditor guidelines

and procedures.

* Exhibited Leadership qualities through sharing of best business

practices, strengthening morale, displaying acquired knowledge &

skills with department colleagues

* Targeted building relationships and rapport maintenance with debtors

to gain overall commitment, thus increasing their willingness to pay

based on agreement of terms

* Deemed Subject Matter Expert through increasing average monthly goal

by ratio of 75% resulting in acknowledgement of firms number one

collector

EDUCATION:

Masters of Arts in Human Resource Management, Webster University, 2010-

current

B.S. in Health Science, University of Little Rock, AR, 2009 (GPA 3.12)

Contact this candidate