Customer Service Front Desk
Resume:
Walnut Cove, NC E-mail
***** abjlcm@r.postjobfree.com
Michael J. Driggers
Education The University of South Carolina (August 03-May 07)
Columbia, South Carolina
Bachelor of Science in Retailing
Major: Retail Management
Related Courses
. Retail Store Operations
. Global Retailing
. Sales Strategies
. Business Communications
. Principles of Management
. Principles of Marketing
Work Experience Eastern Seaboard Management (February 08-April 10)
North Myrtle Beach, South Carolina
Night Front Desk Manager (June 09-April 10)
. Managed and oversaw all nightly operations of
Towers on the Grove Resort
. Assisted Front Desk clerks with guest arrivals
and departures
. Resolved any conflicts with guests or employees
. Worked very closely with housekeeping and
maintenance staff to ensure completion of services
and improvement of guest experience
. Prepared and coordinated any special requests for
in-house or arriving guests
. Completed regular patrols of the entire property
to check for any problem areas or
maintenance/housekeeping issues
. Responsible for reconciling all show billing
. Was often the only member of management on
property during the evening hours
Front Desk Clerk (February 08-June 09)
. Worked at Avista Resort and transferred to Towers
on the Grove
. Processed guest arrivals and departures
. Answered phones, took reservations, and
transferred calls to appropriate extensions
. Performed callbacks to ensure guests were
satisfied with their accommodations
. Checked upcoming arrivals and prepared key
packets
. Received extensive customer service training and
instruction on the hotel's operating system,
Maestro
Security Customer Service Representative (March
08-June 09)
. Worked 3rd shift security at Avista Resort 2
nights a week
. Walked grounds and parking garage to ensure
personal, building, guest and employee safety
. Informed and warned violators of infractions
. Assisted with any guest complaints or room calls
American Hospitality Academy (August 07-December
07)
Myrtle Beach, South Carolina
Hospitality Intern
. Completed a 4 month "Passport to Culture"
internship that included cultural exchange,
education, and practical training
. Worked the front desk at Avista Resort
. Lived and participated in activities with interns
from all over the world
. Volunteered for community service events such as
Light the Night Walk and Relay for Life in the
Myrtle Beach community
Awards and
Activities LIFE Scholarship Recipient, Dean's List, Delta Tau
Delta Executive Board Member, Annual Fidler 5k Race
participant/organizer, Dance Marathon, Relay for
Life, Group fundraiser for Ronald McDonald house
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