Customer Service Executive Assistant

Diane M. Grieco

East Rochester, NY ***** 585-***-****

www.linkedin.com/in/dianegrieco abjlc0@r.postjobfree.com

SUMMARY

Meticulous, dependable, personable, Executive Assistant with extensive

experience in office management. Proven expertise in communication,

organization, planning, prioritizing and time management. Superb computer

skills including MS Office and various proprietary software programs.

Proven expertise in handling logistics for scheduling situations. Ambition

for developing and presenting job-related training. Successful track

record of providing excellent customer service. Strength in working under

pressure, multi tasking in support of managers, supervisors and other staff

members.

ACCOMPLISHMENTS

. Performed day to day administrative tasks to manage the office, allowing

my supervisors the time to focus on their work. Relied upon to complete

a task or take on extra work. Ability to work independently with little

or no supervision. Recognized/rewarded team player for going above and

beyond with positive contributions.

. Organized and coordinated staff meetings with supervisors and direct

reports which included all documentation and presentations. Attended

meetings and recorded minutes. After the meetings championed meeting

minutes and followed up with any action items for them.

. Designed and presented Rochester-wide training for Ortho-Clinical

Diagnostics (OCD's) change control system, tools and processes.

Conducted 23 training sessions for more than 200 employees in 2009.

Consistently coordinated all logistics of conference rooms for various

buildings, followed through with meeting notices to each participant,

worked with facilities for proper room set up. Developed power point

presentations for each session. Achieved improvement in year end metrics

for company organization.

. Updated department website to make it more user friendly and accessible

to internal customers.

Professional Experience

Wells Fargo Home Mortgage, Pittsford, New York 04/2010 - 06/2010

The Office Team- [Robert Half International, Inc.]

Closing Prep Support (04/2010 - 06/2010) (Temp Job)

Assisted closers with administrative tasks in finalizing mortgage process.

Duties included copying, filing, faxing, using LIS system to enter loan

notes about tasks completed to help closers. Also printed e-mails from

sales consultants with attachments such as titles, taxes, home owners

insurance, etc.. Reviewed all of these and matched them up with correct

files. Requested information from attorneys to help closing prep

specialists.

Penfield Courtyard by Marriott, Rochester, New York

2002 - Present

An E.J.D. Delmonte Corporation Hotel]

Front Desk Clerk (2007 - Present) (Part Time Position)

Greet and Check in guests as they arrive at hotel among various other guest

service duties performed throughout the shift.

Server (2003 - 2007)

Houseperson (2002 - 2003)

Diane M. Grieco Page 2 of 2-585-***-****

WWW.LINKEDIN.COM/IN/DIANEGRIECO abjlc0@r.postjobfree.com

PROFESSIONAL EXPERIENCE (CON'T)

Ortho Clinical Diagnostics, Rochester, New York 1999 - 2010

A Johnson & Johnson Company- [Eastman Kodak Company - Clinical Products

Division]

Document Analyst II (2006-2010)

Reviewed proposals for changes to OCD's equipment, products, processes and

documents for adherence to Quality System Requirements and appropriate

assessment of risk to help customers maintain compliance.

Performed change control duties while ensuring timely effective document

review and approval. Compliant and knowledgeable with CGMP and ISO

requirements for quality systems. Concentrated on proofing and editing

documents to ensure that formatting, grammar and spelling were correct and

that the change packages were complete. Ensured that documentation of all

implementation activities associated with changes was completed prior to

distribution of product to the field.

. Facilitated training of new hire Document Analysts and mentored high

school co-ops. Maintained training binders for department.

. Supported implementation of system upgrades; participated with world-

wide team to implement standard work instructions. Assisted in special

projects as needed.

. Participated in both external and internal audits, including FDA, BSI

and ISO.

Document Analyst I (2005 - 2006)

Document Coordinator I & II (1999 - 2005)

Ortho Clinical Diagnostics, Rochester, New York

1994 - 1999

A Johnson & Johnson Company- [Eastman Kodak Company - Surecell

Manufacturing]

Executive Assistant (1994 - 1999)

Supported 6 Supervisors and 60 other employees in the department. Answered

phones, managed calendars, scheduled meetings and arranged conference rooms

and refreshments. Attended meetings and recorded minutes. Completed

timesheets on a weekly basis, maintained stationery cabinets and coffee

supplies, which included ordering and stocking. Delivered, picked up and

opened mail; sent packages via Fed EX and JetX. Made travel arrangements

such as airline and hotel reservations and followed up with expense

reports. Prepared and reconciled invoices. Created reports, memos,

letters and other documents, using word processing, spreadsheet, database

or presentation software. Did data entry to several software systems.

Performed general office duties such as filing, faxing, scanning and e-

mailing. Was proficient with all office equipment such as calculator,

copier, printers, fax machines and computers. Attended training to become

knowledgeable in numerous software systems. Proved consistently the

ability to manage my time and the time of those I supported. Showed

initiative by taking on responsibilities and challenges. Demonstrated the

ability to accept criticism and deal calmly and effectively with high

stress situations. Served on quality council; sent out quarterly quality

of work life surveys to employees and submitted monthly performance

measures to managers.

Eastman Kodak Company, Rochester, New York 1980 - 1994

Administrative Service Assistant (Materials Flow Planning) (1989 - 1994)

Secretary (BIS/KIMS Systems, Kodak Apparatus Division) (1987 - 1989)

Secretary (Information Services/Systems Architecture Department, KAD) (1983

- 1987)

General Clerk (Material Procurement/Purchasing Department, KAD) ( 1980 -

1983)

Education

Monroe Community College, Rochester NY

Associates Degree in Secretarial Science

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