Kelly Wills

**** **** ****** *, *** *

Tampa, Florida 33613

813-***-****

E-Mail: abjlbl@r.postjobfree.com

Objective:

Seeking a responsible and challenging position in the customer

service field, utilizing my education in business administration

and work experience.

Computer Experience:

Microsoft Office Suite: Word, Excel, Outlook, and Internet

Explorer, Filemaker, SAS, Multi-line phone system, data entry,

basic office equipment, and typing: 60 wpm.

Work Experience:

February 2008 to July 2009

Everest University, (formerly Florida Metropolitan University,

Tampa, Fl)

Admissions Representative

. Contact potential students interested in receiving

information about the programs, including entrance

requirements and curriculum.

. Conduct telephone interviews and presentations.

. Maintain exceptional customer service skills.

. Consistently achieve required enrollments for each quarter.

. Enroll students that meet eligibility requirements.

. Received MVP Award in July and August for meeting and

exceeding quota

September 2007 February 2008

Everest University, (formerly Florida Metropolitan University,

Tampa, FL)

Career Services Clerk

. Maintain appropriate level of supplies, and assist Career

Services Representatives.

. Copy, collate, and assemble instruction manuals for

training classes.

. Perform address verifications, and ship diplomas to

graduates.

. Receive incoming mail, and process outgoing mail.

. Assist Director of Career Services with spreadsheet

updates.

. Create folders for graduates, and maintain files.

March 2007 to September 2007

Everest University, (formerly Florida Metropolitan University,

Tampa, FL)

Admissions Clerk

. Processed incoming FedEx packets and delivered to

appropriate departments.

. Performed data entry including, student enrollment,

referrals, and student lead numbers.

. Assisted six Admissions Managers with daily reports, and

student data.

. Assisted the Director of Admissions with daily, weekly,

monthly, and quarterly reports.

April 2005 to May 2006

Robert Half International, Tampa, FL

Receptionist/Administrative Assistant

. Answered multi-line phone system, with a call volume of 600

to 800 calls a day.

. Performed high levels of data entry including, new

applicants, interview notes, and payroll information.

December 2002 to February 2005

Jim Walter Homes, Tampa, FL

Credit/Loan Processor

. Answered multi-line phone system to provide internal and

external support to over 121 branch offices.

. Processed verifications of applicants employment, and

checked credit through Equifax

and, Trans Union.

. Processed data entry of 200 applications a day, along with

filing and faxing.

January 2001 to November 2002

Concentra Inc., Tampa, FL

Processor

. Processed data entry of 250 medical claims daily.

. Supported over 50 state-wide companies.

October 2000 to November 2002

Various Hair Salons, Tampa, FL

Hairstylist (Intern)

. Worked in various Salons as a paid intern to gain

experience in this specific field.

Licensure: Florida State Board of Cosmetology,

Manhattan Beauty School, Tampa, FL, October 2000.

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