Customer Service Sales

OBJECTIVE

To acquire a position involving contract management, negotiations and

drafting where

I can continue to grow, add value, gain knowledge and be challenged.

PROFILE & AREA OF EXPERTISE

Extensively experienced and goal-oriented professional Contracts Specialist

with an established track record of facilitating the preparation, analysis

and execution of multifaceted contracts and reports. Able to define,

communicate, and fulfill mission goals and break complex issues into

manageable components. Core competencies include:

. Excellent ability to execute a broad range of supervisory

responsibilities over others; to evaluate operational performance and

implement changes; and to ascertain priorities and congregate

deadlines and objectives;

. Exceptional negotiation skills and the ability to remain focused and

impartial under pressure.

CAREER HIGHLIGHTS

September 2, 2008 - August 11, 2009

John Deere Agri Services/LawStaff Group, Legal Process Admin. (Paralegal)

Alpharetta, GA

. Responsible for providing contract support to the Legal and Finance

Departments, including negotiating software license, maintenance,

services, nondisclosure and other agreements, and drafting addenda and

amendments;

. Interpretation and negotiation of various contracts;

. Drafting contract addenda and amendments;

. Verbal and written interface with sales and other internal

departments.

2008 - 2008

American Megatrends, Contract Administrator (Paralegal)

Norcross, GA

. Analyzes contracts to detect ambiguities, inaccurate statements,

omissions of essential terms and conditions, and conflicts with

possible legal prohibitions;

. Coordination of legal contract organization, filing and deadline

tracking;

. Prepare drafts of license agreement amendments, consulting agreements

and statements of work;

. Sales and internal contract review and negotiation, including license

agreements and maintain legal forms library.

2007 - 2008

United Way: dhr/ocss, 211 Referral / DHR/OCSS Line Agent

Atlanta, GA

. Offered complete customer service in responding to inquiries for

information and referral from individuals, professionals and

organizational clients;

. Implemented new 211 programs/services by completing all scheduled

training, executing assigned tasks, and promptly providing feedback as

requested;

. 1st point of contact for the legal guardians, the legal community,

service agencies, and employers. Submitted all correspondence to the

STARS database for additional action;

. Utilize customer service skills to include active listening and

negotiation ability, strong communication technique to evaluate the

concerns of the legal guardian.

2006 - 2007

McKesson Automation Inc./ LawStaff Group, Contracts Specialist

Alpharetta, GA

. Responsible for commercial contract issues, negotiations and/or

administration of licensing agreements including renewal, new

business, invoicing, credit holds, receivable issues and

consolidations ;

. Worked on complex assignments that require a high degree of

independence, initiative and follow-up;

. Works closely with other internal functions, such as Sales and

Finance. Supports the business unit attorneys by conducting legal

research and coordinating legal matters handled by outside counsel;

. Prioritize and organize multiple projects while meeting tight

deadlines and adhering to strict quality criteria, and communicating

and coordinating with other MAI organizations.

2004 - 2006

Microsoft Corporation/CoreStaff Services, Contracts & Billing Coordinator

Alpharetta, GA

. Reviewed existing licenses and other documentation to evaluate

licensing requirements and contractual obligations for new/existing

clients;

. Elicited for execution: Proposal/Solicitation Preparation,

Negotiation and Contract Administration;

. Implemented contracting lifecycle strategy from contract development

to contract closure;

. Maintained the standard solicitation statement of work (SOW),

providing recommendations for its improvement, ensuring the SOW meets

the needs of the corporation.

1996 - 2004

IBM Corporation/Spherion, Contracts Admin. / CSAA / Team Leader

Atlanta, GA

. Served as first point of contact for all internal and external

customer inquiries or billing disputes for Third Party acquiring

customers;

. Liaison between Vendors, accounting administrators, Internal IBM

contractors and organization management;

. Assured maintenance coverage for equipment and worked with accounting

to insure proper quarterly billing and prepared drafts of Agreements

including Exhibits and Addenda's ;

. Work with project implementation, sales and consulting on providing on-

time deliverables for contracts, statements of work, assignment of

tasks to insure consistent traction of time lines to deliverables;

. Lead a staff of operators in high volume calls (interacting with the

public - 800+ calls/day) and other administrative task assigned by

lead management.

SKILLS

Microsoft Office, Access, InfoPath, Visio, Seibel 7.5, Works, Outlook,

Domino, SharePoint, Oracle, Quicken, Internet Research (Web

Explorer/Navigator) Netscape and Lotus 1-2-3

EDUCATION

1996 - 2009

Extensive onsite training during my tenure at each place of employment

. Email Creation and Retention

. Open Source Software, Policy and Process

. Legal Research

. Legal Terminology, Documents and Ethics

. Diversity Training

1992

Tarrant College (Course work concentrated in Business)

Fort Worth, TX

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