Customer Service Sales

Wayne R. Lawrence **** Loch Bruceray d r,

H ouston TX 77084

Cell: 281-***-****

E ma i l:waynelawrence3

abjlav@r.postjobfree.com

O bjective: To advance the competitive advantage and profitability of my company by delivering measurable

result in a position with opportunity for growth, delivering quality service to all customers..

T op 5 Strengths R esult- D r iven: Action oriented and product. Takes decisive action and drives projects to

completion. Ability to set standards (control), and compare results based on these standards

Communication Skills: Excellent oral, writ ten and public communication skills .Active

l istener.

L eadership/Management Experience : Possesses strong leadership qualities, with emphasis on

p lanning, organization, staff development and effective delegation.

P roblem Solving: Able to gather and analyze information (beyond the obvious), then use the

i nformation to develop effective solution to problems or situation.

T eam Player : Rapidly learns role and delivers on commitments. Helps encourage and motivate

others on team to give their best effort. Contributes to positive morale and team spirit.

E ducation

2004-2005 Association Degree, P roduction & I nventory Management

( Honors)

U niversity College of the Caribbean (U.C.C) Jamaica.

1999-2002 Associates Degree, General Agricultu re.

College of Agriculture, Science and Education (C.A.S.E), Jamaica, W.I. Award Most

Outstanding Student in Poultry Production.

1993-1995 Certificate in General Agricultu re

Ebony Park H.E.A.R.T Academy, Jamaica W.I

P rofessional Experience

S hipping Associate,Wal-ma rt D istribution, Conroe, TX (2008-present)

Ensure the timely shipment of grocery merchandise to our network of stores.

• Maintain a safe work environment for myself and fellow associates.

Depa rtment Manager (Garden Center), Wal-ma rt I nc, Athens, GA (2006-2008)

Lead a team of approximately twelve (12) people.

Directly involved in the hiring and training of the associates in my department.

Ensure my team works in a safe environment, following company policy and procedures.

Oversee the set up and sales performance of key product features. Oversee daily and weekly sales goals.

Responsible for motivating fellow associates in meeting daily and weekly sales goals.

Direct role in forecasting, due to the high seasonality of department.

Interfaced with customers to ensure proper feedback on product and services.

Assistant Manager ( I nventory/Production),T rue Value Limi ted,Jamaica,W.I. (2002-2006)

Oversaw short and long term scheduling, to include manpower hours.

Ensured highest quality of customer service face to face and through the call centers.

Monitored and ensured in-stock of merchandise from warehouse to sales f loor.

Conducted several customer service training sessions.

Managed the day-to-day operations of the store in the absence of senior personnel.

Led regular preventative maintenance checks using company guidelines.

Guest Relation Officer & Games Assistant, Six Flags Great Adventu res, Jackson, NJ (2001)

Monitored daily guest counts compared to set targets.

Interfaced directly with guests to obtain feedback on products and services.

Met with game attendants and reported any questions or concerns

I n terests: P laying and coaching soccer, meeting new people, reading and listening to music.

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