Customer Service High School

Irma Leticia Tapia

*** *. ****** ****** ******, CA. 93625 559-***-****

Objective Over Five years experience in the general office field. Areas

of expertise range from filing invoices and other records

in alpha numeric filing system through operating multiple

phone line system to transfer and process orders. A detail-

oriented, team player who is willing to learn and is

looking for the opportunity of growth and advancement.

Experience Accounts receivable assistant

5/2004-4/2008 Mariak Industries, Torrance, CA

Compute daily invoices and prepare routes for delivery.

Handle customer collections with the highest level of

customer service.

Filling, fax credit card authorization, assist sales dept.,

and data entry dept.

Cashier

10/2003-5/2004, Vons company, Long Beach, CA

Provided quality customer service on a daily basis.

Checked out all customers by cashiering, handled credit

transactions.

Received payments and issued receipts for all merchandise

purchased.

Apartment Manager

01/2002-10/2003, RTI Properties Inc., Gardena, CA

Prepared all vacancies, and rented all available

apartments.

Collect monthly rents and prepared bank deposit for

company.

Arranged all property maintenance as needed.

Office clerk

6/1995-7/1998, Tapia Brothers Company, Fresno, CA

Processed telephone calls accordingly, Accounts receivable

and payable,

Received and handled customer complaints, filling, and

various general office duties.

Processed employee records, and documented personnel

actions and changes.

Education Reedley High School, Reedley, CA

6/1988 Graduated

High School Diploma

Perfect Attendance Award, Awarded a two year scholarship

for college.

Qualifications Able to operate general office equipment, knowledge of

alphanumeric filling system, typing and 10-key skills,

excellent phone etiquette multi-lines, Bilingual: English-

Spanish.

. References References are available upon request

Contact this candidate