Customer Service Sales
Resume:
Sydney Cooley
abjl9o@r.postjobfree.com
Astute results oriented leader offers outstanding skills in: Sales,
Customer service - communications-business analysis-time management-
organizational-procurement-problem resolution-call center-process
improvement-proofreading-Microsoft Office. Committed to excellence through
positive results and customer satisfaction. Impact skill set. B.A.,
English major, Randolph-Macon Woman's College, Willing to relocate.
CAREER HIGHLIGHTS
Content Writer/Grader: Write ad copy for online auctions and grade music
records via VJM system-Present
Artist: The Blue Drawing Room, Create and draw commission art-Present
Riding Instructor: Instruct students in English hunt seat --Present
Inside Sales/Customer Service Representative: Represented world class
greenhouse complex specializing in violets for inside sales and customer
service which included: Marketing client base via phone to promote upcoming
seasonal products and secure orders, surveying client satisfaction and
recommending improvements. Conducted market research. Resolved customer
complaints. Researched horticultural issues as applicable to product line.
Nashville, TN 2008
Exercise Rider: Exercised and hot walked thoroughbred race horses. Ocala,
FL 2006-2007
Email Specialist: Via email and chat line, consistently provided quality
customer service to new and current customers in the areas of : sales,
problem resolution, product knowledge and recommendations, returns, pricing
and marketing while adhering to 100% quality standards. Utilized STP
proprietary computer system and internet. Interacted with all departments.
Sierra Trading Post, Cheyenne, WY 2006
Subject Matter Expert: In conjunction with Qwest Communications, piloted
Help Desk to resolve complex telephony issues. Supervised customer service
reps administration of client base telephony requests. Taught telephony
classes. Disseminated new products and system enhancements. StarTek, VA,
2004
DCO: Encoded mail for worldwide routing in accordance with 7800 ksph and
98% accuracy standards. United States Postal Service, VA, 2001
Executive Management Assistant Vice President: Executive Purchasing Officer
for Fortune 500 Bank; Administered budget, reconciled multimillion dollar
general ledger accounts, supervised buyer and computer staff, conducted
monthly audits and provided resolutions for non compliance, adhered to
policies and human resource procedures. Authorized purchases of buyer
staff. Conducted sales of equipment and furniture. Project Team Leader
for bank wide automation of requisitioning resulting in 5 million dollar
cost savings. Signet Bank, Richmond, VA 1981-91
Honors-Appointments-Adjunct Education-Community Involvement
Outstanding Customer Service-Sierra Trading Post; Keep America Beautiful:
Citizens For A Clean Lynchburg Coordinator; Raptor Rescue Program: CSU;
Fundraiser Volunteer: various civic and political organizations; Star
Awards: Signet Bank; Post College Courses: TRAC certificate, CASE Tool
(Berkeley), Marketing (University of Richmond), Principles of Banking,
Principles of Real Estate, Dealing with Difficult People, Dress For
Success, How To Deal With Stress, Effective Communication, Leadership and
Supervision, Organizational Psychology. Certified Scuba Diver, Animal
Rescue and Nashville Humane Association Volunteer.
Contact this candidate