Customer Service Real Estate
Resume:
MICHELLE ENTREMONT
Gonzales, LA
504-***-**** (Cell)
Skills
• Excellent skills in office IT systems such as MRI and Yardi (Residential leasing programs) and
Microsoft Word and Works, Excel, Access, Outlook Express, Windows XP and MLS Real Estate
Software.
• Excellent telephone manner and interpersonal skills; ability to deal with variety of external
contacts, and interoffice personnel.
• Ability to work outside normal office hours when becomes necessary.
• Ability to manage variety of tasks and employees and the same time, organize and prioritize own
work and that of others.
• Flexible approach, self motivation, and outgoing, professional personality all times.
Experience
Latter and Blum Property Management
October, 2006 – May, 2007 Resident Manager Baton Rouge, LA
● Greet and inform prospective and residing residents accordingly
● Lease apartments to prospective residents by showing them around the community and addressing
any concerns that the residents might have in regard to residing in our Community
● Collect all monies from residents and future residents such as Rent, Security Deposits, and
Application Fees
● Post all monies into an internet based program for property management
● Inform residents of any lease violations and if necessary, action is taken in the most appropriate
manner
● Pay all bills and balance all accounts that the Property may incur in order to run the property in a
reliable, yet efficient manner
● Maintain an occupancy rate of at least 90% or above at all times
● Check credit, income and employment verifications for qualification purposes for the Community
Colonial Properties Trust
October, 2005 – October, 2006 Marketing Specialist Baton Rouge,
LA
• Performed transaction of Renewals
• Answered incoming calls
• Responded to questions and concerns that the customer may have about renting an apartment from
the company
• Showed apartments to prospective residents
• Verified information about prospective residents and entered data into computer
• Quoted move in cost and fees to applicants
Tonti Management
November, 2004 – August, 2005 Leasing Agent Metairie, LA
• Perform transaction of Renewals
• Answer incoming calls
• Respond to questions and concerns that the customer may have about renting an apartment from
the company
• Show apartments to prospective residents
• Verify information about prospective residents and enter data into computer
• Quote move in cost and fees to applicants
Larry Trunk Real Estate
March 2002 – April 2003 Secretary Destrehan, LA
• Answered incoming calls
• Assisted Realtor with Sale Transactions of Homes
• Installed, learned, and used various computer programs
•Organized and maintained a filing system
• Worked on special projects related to real estate financing
Law Office
March 2001 – August 2001 Secretary Luling, LA
• Answered incoming calls
• Prepared and distributed legal documents and memorandums
• Answered client inquisitions
• Maintained simple and highly effective filing system
Gai-Tronics Corporation
May 1998 – August 2000 Customer Service Representative St. Rose, LA
• Answered multi-line telephone system
• Quoted prices and estimated delivery times
• Processed and filed daily inventory orders through an oracle-based system
• Monitored inventory and stock
• Executed customer inquisitions and made necessary adjustments
The Limited
June 1995 – August 1996 Retail Sales Associate Kenner, LA
•Assisted customers as a floor salesperson
•Assisted management with closing operations and cashiering
•Developed personal relationships with as many customers as possible
•Achieved all sales goals
Education
Southeastern Louisiana University Hammond,
LA
Major: General Studies
August 1996 – December 1999
Destrehan High School Destrehan,
LA
August 1992 – May 1996
References
Marilyn Jacob - Louisiana Hospital Association
*Other references furnished upon requrest
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