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Customer Service Manager

Location:
Spokane, WA, 99212
Posted:
October 12, 2010

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Resume:

Ryan M. Kennedy *** S. McKinnon Rd

Spokane Valley, WA 99212

253-***-****

abjl8n@r.postjobfree.com

OBJECTIVE To find a challenging position in a secure company with a possibility

for career advancement

SUMMARY OF QUALIFICATIONS

Eight years' experience with AutoCAD and land development programs

Exceptional business and project document management skills and

experience

Great problem solving abilities

Professional in employee management and customer service

EDUCATION

Graduated, June 1998

Shadle Park High School, Spokane WA

Certified Erosion & Sediment Control Lead, May 2008 ( ID# ECO-3-5020802

)

ECO 3, Kent, WA

COMPUTER SKILLS

Platforms: All Windows operating systems

Software: AutoCAD 2000 to 2009, AutoCAD Civil 3D and Land Desktop 2007

to 2009, MS Office Pro, Adobe Suite software PhotoShop, Acrobat and

Illustrator.

RELEVANT EXPERIENCE

Petra Engineering LLC, Tacoma, WA, March 2007 - March 2010

Civil Drafting Technician

Assisted civil engineers with designing and planning process for roads,

storm drainage systems, water systems, sanitary sewer systems and site

layout and planning.

Drafted and assisted with design on a large portfolio of project types

such as schools, churches, residential and commercial.

Familiar with city and county design standards within the Washington

State area.

Assisted with marketing program design, office management and client

relations.

Maintained database on regular basis for all closed and current project

files and approved hard copy plan storage.

Reprographics Northwest, Tacoma, WA, July 1998 - December 2006

Operations Manager

Managed day to day operations of entire business.

Spent three years as Production Manager, managing production flow and

project deadlines.

Responsible for marketing company products and services to local market

while supplying top level customer service.

Staffed and trained a production team in multiple departments.

Managed floor inventory, ordered materials per production needs and

maintained positive relationships with our product vendors.

Maintained company protocol and sustained high performance standards

while working in each department.

Experience with both large and small format OCE machines, B & W and

color, along with extensive file management experience.

OTHER ACTIVITIES

Dugan Foundation, Tacoma, WA, 2003 - present

Volunteer / Program Lead

The Dugan Foundation is a local non-profit (501(c) 3) organization

whose current mission is to establish Pierce County as a sustainable,

no-kill, companion animal community. I've been involved with the annual

and bi-annual programs the Dugan Foundation has put together including

Fur Ball, Happy Howlidays, Woofstock and the Mobile Spay and Neuter

clinic.



Contact this candidate