Administrative Assistant Medical

Lauren Gray

*** *** * ******* ***** Dr. Ballwin MO 63021

314-***-**** abjl6u@r.postjobfree.com

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EDUCATION

Lindenwood University, St. Charles, MO

Bachelor of Arts, Human Resource Management

December 2007

Cumulative GPA 3.6

PROFESSIONAL EXPERIENCE

Pfizer, Inc. September 2009-Present

HR Support Specialist, Contractor

. Perform PeopleSoft HRMS transactions involving hires, job changes,

career movement, changes in pay and personal data

. Create detail cases in PeopleSoft CRM for corresponding transactions

Global Shared Service End to End Testing Team

. Formulate written scripts for a future used system

. Clarify gaps of information between current procedure and future

protocol

. Conduct testing in future based system while composing Test Problem

Reports

. Evaluate system manuals that will be utilized in the future

Target November 2009-Present

Cashier until February then promoted to Guest Service Attendant (GSA)

. Provide orientation, training, and support to team of cashiers, guest

service, cart attendants and food avenue

. Ensure defective merchandise is handled in accordance with company

policy

. Quickly and accurately resolve guest concerns

. Manage checkout traffic

. Monitor and maintain front end merchandise

. Provide great service by interacting with guests and team members

Principal Financial Group November 2008-July 2009

Medical Records & Administrative Assistant, Contractor

. Received incoming requests for medical records from a team of Claims

Analysts

. Processed, tracked and distributed incoming mail and faxes

. Worked with confidential information in a conscientious manner while

receiving medical records in an efficient manner

. Utilized Microsoft Office Suite to maintain important documents and

coordinate meetings/schedules

. Validated requests and authorizations for request of medical

information according to established laws and procedures

. Provided follow ups with vendors and Doctors while being proactive in

identifying and solving delays

. Performed other tasks as assigned including communicating extensively

with team of analysts and establishing protocol for procedures

Principal Financial Group January 2008-November 2008

Hardware Technology Refresh Coordinator, Contractor

. Coordinated extensive communication, conference calls, email and

mailings between field and home office

. Ensured scheduling deadlines for office conversions were met

. Created and shipped necessary documents and resources that were

utilized by the installation team and end users

. Maintained databases and spreadsheets using Microsoft Excel and Access

to reflect changes in hardware

. Adhered to a fixed timeline while keeping multiple leaders informed of

progress

. Programmed computers for end user needs with the appropriate security

and software

COMPUTER SYSTEMS

PeopleSoft HRMS 9.0, PeopleSoft CRM

9.0, SharePoint, Microsoft Office 2003 and 2007 (Word, Excel, PowerPoint,

Outlook, Access) Internet Explorer, and Adobe Reader

CAMPUS ACTIVITIES

Independent Study Course with Dean of Business Spring 2006

. 1 of 2 selected out of 50 candidates

. Co-planned sports fundraisers for Junior Achievement

. Recruited players and volunteers

STAR Leader Spring 2006

. Led tours to groups of 20-30 incoming freshmen and their families

. Worked with faculty to schedule classes for students

. Participated on a panel providing firsthand experiences of freshman

year to incoming students

Peer Advisor Fall 2005

. Assisted in facilitating and presenting specific seminar topics

. Developed course syllabi that was implemented in Freshmen Orientation

class

. Coordinated activities with faculty members

COMMUNITY ACTIVITIES

. Volunteer at Wesley Acres Retirement Home May 2008-July 2009

. St. Charles Board of Elections Supervisor 2006 Election

. St. Louis Board of Elections Staff for 2004 Presidential and General

Election

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