Customer Service Manager

MARIA CARTIER

** ******** ******, *******, ** ***13

******@*********.*** 201-***-****

PROFILE

An enthusiastic, detail-oriented business professional with outstanding communication skills,

coupled with extensive experience in the coordination, planning, and support of daily

operational and administrative functions. A self-starter with advanced level Microsoft

Office knowledge, multi-tasking specialist, with the ability to maintain the highest level of

confidentiality.

PROFESSIONAL EXPERIENCE

ZYMES, LLC, Hasbrouck Heights, NJ 2006 to present

Executive Assistant / Office Manager

Gatekeeper for CEO, liaison with all levels of personnel, representing Executives

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where appropriate

Maintain confidential information, manage ADP payroll and 401K

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Reconcile bank deposits, monthly billing and revenue, make journal entries using

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Quickbooks

Make detailed travel/meeting/schedule/calendar arrangements

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Procure and maintain research and development inventory

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Coordinate detailed activities for Board meetings, host conference calls

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Run Project and Research Management meetings including preparation of Power

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Point slides, meeting agendas and minutes

Prepare contracts and Confidentiality Agreements

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Provide requested scientific documentation by researching through Medical

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Libraries

Complete all tasks relating to office administration

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CLIENT INSTANT ACCESS, LLC – Fairfield, NJ 1999 to 2006

Integral part of start-up company’s growth to a successful multi-million dollar enterprise serving

the most prestigious Wall Street clientele. Increased responsibility as business grew from 3 to

forty-six employees due to flexibility, creative thinking, while maintaining a meticulous attention

to detail.

Executive Assistant

Provided high-level fundamental support for challenging, high-demand, Chief Executive Officer and

Chief Operations Officer of leading multi million dollar telecom services provider.

• Responsible for maintenance of personal calendar and all social requirements.

• Acted as Gatekeeper and appointment setter for executives.

• Scheduled all executive-level meetings and travel.

• Performed personal shopping and errands.

• Monitored daily bank deposits, prepared monthly bank statements, maintained balances

between all business accounts.

• Managed accounts payable, receivable, and payroll.

• Prepared expense reports and credit card/bank reconciliations.

• Successfully oversaw all credit card transactions and reconciliations.

• Procured all business insurance policies necessary to protect the company interests and meet

client requirements.

• Designed and implemented monthly billing process for large client base.

• Cash Application, debits/credits, claims, and liaison with customer to keep accounts current.

• Collection of past due accounts.

• Created reports reflecting sales data, commission data and internet sales data.

Human Resources

• Maintain all personnel data, track reviews, salary increase, promotions, and terminations.

• Prepare all new employee packages.

• Conduct research and implement medical, dental and profit-sharing plans to ensure cost

savings and best coverage for employees.

Customer Service,

• Manage customer service staff.

• Developed, cultivated and maintained client relationships.

• Liaison between client base and staff to ensure client satisfaction.

Centrac– Market Research, Fairfield, NJ

1996-1999

Office Manager

Thermco – Manufacturer’s Representative, Plumbing & Heating, Clifton, NJ

1993-1996

Sales Support Manager

Continued…

Education Felician College, Rutherford, NJ

2000-2002

Bachelor of Science Degree, Cum Laude, Organizational

Management

Bergen Community College, Paramus, NJ

1996-2000

Associates Degree

Continued…

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