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Customer Service Sales

Location:
Lubbock, TX, 79410
Posted:
October 09, 2010

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Resume:

CHERYL EWING

**** **** ******

Lubbock, TX *****

806-***-****

abjl64@r.postjobfree.com

EDUCATION:

Monterey High School

**** **** ******

Lubbock, TX 79413

Graduation: May 1998

EXPERIENCE:

06/08 - Present Lubbock Regional MHMR/HR-Credentialing Specialist

Responsibilities: Serves as initial contact for HR department; answer

phone; file; greet potential employees; review all employee

applications that are submitted; collect appropriate

documents; send applications to supervisor; enter

applicant's information into CMHC; send potential new

employees for drug screens; recruit potential employees at

job fair; write letters for donation; update job posting

weekly; attach postings to the Center's website; separate

pay stubs; payroll check distribution; Process

credentialing applications; conduct primary source

verification in accordance with TDI, CMS and Joint

Commission standards; communicate with internal staff,

physician offices, academic entities, providers, and other

professional entities to obtain credentialing information;

complete credentialing files within established time frame;

entering accurate data into all relevant databases;

maintain work and file information in a confidential

manner; process files through credentialing committee;

update files and databases with current license, DEA, and

Professional Liability Insurance certificates; apply for

NPI, Medicaid and Medicare numbers for those employees that

require these numbers for billing purposes; orient new

employees on the importance of credentialing; Joint

Commission chapter leader; update Credentialing Policies &

Procedures; assist billing with linking Medicaid/Medicare

in CMHC; verify client eligibility, check claim status for

billing purposes in TMHP; assist with HCS report; enter

budget; schedule meeting rooms; schedule staff development

training; update staff development training in CMHC; train

all employees in SAMA; assist in Center activities:

Christmas project, staff picnic, coordinate softball,

recognition banquet

12/06 - 06/08 Lubbock Regional MHMR/Volunteer Coordinator-HR Assistant

Responsibilities: Answer phone; file; greet potential employees;

review all applications that are submitted; collect

appropriate documents; send applications to supervisor;

enter applicant's information into CMHC; send potential new

employees for drug screens; recruit potential employees at

job fair; write letters for donation; attend monthly DOVIA

meetings; find placement for volunteers; update

job/volunteer posting weekly; coordinate Buddies with Texas

Tech students; attach postings to the Center's website;

separate pay stubs; pass out checks; assist billing with

linking Medicaid/Medicare in CMHC; verify client

eligibility, check claim status for billing purposes in

TMHP; assist with HCS report; assist with TAFI & MAC

reports; schedule meeting rooms; schedule staff development

training; update staff development training in CMHC; assist

in Center activities: Christmas project, staff picnic,

mental health awareness picnic, coordinate softball,

recognition banquet, ground breaking for new PACE program

12/07 - 07/08 Covenant Medical Center/ Department Secretary-Endoscopy

Responsibilities: Answer multiple phone lines; make/break

down patient charts; check in patients family members; take

family to conference room; take family to recovery; review

Dr.'s orders pre and post procedure; order labs, tests,

consults; schedule appointments for department and follow-

up appointments at Dr.'s office; enter charges; check daily

audit; call the floor to see if patient is ready;

coordinate transportation; notify Dr.'s when ready; notify

Dr. if there will be a delay; have Dr.'s report ready for

him/her when procedure is finished; check chart for H&P,

Dr.'s pre and post orders, consent, progress notes; mail

reports to referring physician; journal entry; assist in

code blue; order bed when patient is to be admitted; clean

scopes; transport patients; assist Dr. during procedures as

scrub tech

02/04 - 12/06 Covenant Medical Center/ Department Secretary-Endoscopy

Responsibilities: Answer multiple phone lines; make/break

down patient charts; check in patients family members; take

family to conference room; take family to recovery; review

Dr.'s orders pre and post procedure; order labs, tests,

consults; schedule appointments for department and follow-

up appointments at Dr.'s office; enter charges; check daily

audit; call the floor to see if patient is ready;

coordinate transportation; notify Dr.'s when ready; notify

Dr. if there will be a delay; have Dr.'s report ready for

him/her when procedure is finished; check chart for H&P,

Dr.'s pre and post orders, consent, progress notes; mail

reports to referring physician; journal entry; assist in

code blue; order bed when patient is to be admitted; clean

scopes; transport patients

03/01 - 11/03 Express Blinds & Shutters/Sales Associate

Responsibilities: Answer phone; enter orders; filing;

schedule appointments; go to customer's home to measure for

blinds or shutters; repair blinds; accounts receivable-mail

customer's invoices; enter and deposit payments; open and

closed store; conduct customer service survey

10/97 - 02/01 Montgomery Ward/Lead Sales Associate-Drapery Department

Responsibilities: Answer phone; assist customers; restock;

place orders; balance register; purchases, exchanges,

refunds; enter credit card payments; change sales signs

weekly; set up displays; in charge of 18 sales associates-

drapery, bedding and house-wares departments; made their

work schedule; handled customer complaints; run report

weekly to correct prices that were entered in incorrectly;

open and close store

SKILLS:

Typing 10 Key

Customer Service Phone

Microsoft Word Microsoft Excel

Microsoft Publisher Microsoft Outlook

PowerPoint THIN

CMHC TMHP

CARE CARE-Internet

Horizon Surgical Scheduling Horizon Patient

Provation Clinipac

Bed Board Groupwise

Kronos Health.Edu

PHS ESI

CERTIFICATION:

Satori Alternatives to Managing Aggression (SAMA)

Facilitator



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