Toni Choma

Objectiv Customer Service Representative

e Always punctual, quickly adapts and learns with a great

outlook and attitude. Team player and willingness to do

what ever it takes to succeed.

Productive, self- reliant, excellent customer service, and

always eager to learn more. Ability to keep records

in an orderly fashion.

Have excellent relations with clients and staff member

Assisting customers with the highest level of customer

service.

Ability to handle an unsatisfied customer in a helpful, calm

and professional manner.

Experienced in documentation of complaints, concerns, and

issues.

Well-spoken, personable and energetic phone skills.

Problem solving in a positive professional manner.

Experien May 2009- May 2010 Sqweeky Clean Summerville, South

ce Carolina

Self-employed

January 2009- April 2009 Providence Tarzana Women's Center

Tarzana California

Health Information Management Clerk

Answering phones

Releasing patient X-rays to Doctors and patients

Locating patient records

Filing charts and patients x-rays

Light scheduling

Ran front desk logging in patients

September 23, 2007- December 2008 IOD(Los Robles

Hospital) Thousand Oaks, California

Health Information Management Clerk

Answering phones

Releasing patient medical record to Doctors and or any

authorized persons.

Releasing medical record to patients on demand.

Pulling charts for Doctors to complete.

Pulling and checking records in and out of the office for

other departments as needed.

Logging in same day surgery charts.

Knowledge of HIPPA laws and regulations

Knowledge of terminal digit

Helping with loose filing

2005 Petersen Aviation Van Nuys, California

Administrative Assistant

Answered calls for general manager took messages while he was

away on business trips.

Planned and scheduled car rentals, hotel stays and kept track

of his daily schedule while he was away on

business.

Ordered office supplies for the company of about 15

employees.

Ordered supplies for aircrafts and persons scheduled to fly.

Whatever it was they needed I either went out to

local shops or called whom ever I needed to get what it was

they were requesting.

Covered front desk while other employees went on break or

lunch.

Had complete access to all company credit cards including

General Manager managers personal cards to make hotel

reservations.

2000-2005 Unilab/Quest Diagnostics Reseda, California

Customer Service Representative

Called on average 100 calls a day regarding critical,

abnormal and stat results to doctors and or any

authorized personal.

Assigned daily work to our department with contested of 13

employees and filed daily work as needed.

Called doctors regarding improper specimens, returned

specimens back to Doctors office or if Doctor

wanted them sent to another lab.

Documented all calls regarding critical, stat and or abnormal

whom I spoke with, date and time or if I left a

message.

Knowledgeable in HIPAA laws and regulations.

Called Doctors or any other authorized personal regarding

quantity not sufficient or improper specimen tubes

received informed persons of proper tubes or containers

needed to run test for accurate results.

Called other department's hematology, cytology, toxicology to

find out proper handling and running of tests and

specimens.

2000 Albertson's Simi Valley, California

Customer Service Representative

Worked in service deli

Taking care of needs of customer

Took orders for food, dated and rotated stock as needed

Working other departments as needed

Work with customers informed them of daily specials and any

information about the store.

Took orders for catering of big events.

Educatio 2007 Simi Valley adult Education Simi Valley, California

n G.E.D.

2006 C&S Health Education

Granada Hills, Ca

Phlebotomy certificate-CPR Card

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