Data Entry Information Management
Resume:
Chasity Cummings
Hephziabh Ga, *0815
***********@*******.***
Objective: To obtain a job with security as well as a job that will allow me to
utilize the skills that I possess as well as learn new skills that would allow me to
be a better assest to the company.
Experience:
July 09 - present, Associate Banking Represenative, ADP
My responsibilities include resolveing rejected FTS prenote errors for client direct
deposit (employer and employee), Performs general clerical work: mailings,
client record requests, fax monitoring, etc., Provides second-level banking
support to SBS Regions. Answers incoming calls and responds to Clarify cases
surrounding tracers (setup and follow-up), FTS system questions, deleting
payrolls, processing stop payments, etc., Reviews payrolls “on-hold” due to over
threshold issues. Determines appropriate remedy based on knowledge of ADP
risk policy. Verifies funds availability with client bank or requests client wire as
needed., Keys new client banking information into Pep+ system, Processes “hot”
or expedited banking requests including verifying appropriate Pep+ and
ADPCheck setup, Performs daily banking jobs including verifying and balancing
AS/400 and Tops data; submitting files to San Dimas for processing; and
updating banking information based on prenote information.
September 07 – July 09, Teledata Represenative, ADP
My responsibilities included answering inbound client calls, inputting any
personal information on employees, creating profiles for the company as well as
the employees, making any changes to the employees set up for payroll, input
and process payroll, create manual checks and adjustments, make outbound
client calls, create an internal correspondence in clarify for clients who need a
follow up, process monthly maintenance billing for clients who are set up for
monthly payments to be drafted from their bank account automatically.
August 05 - January 07, Lead Order Processor, Urban Outfitters
My responsibilities included overseeing four employees and their job
performance, assisting customers with prevention of fradualent credit card use by
verifying account information with the issuing banks and also customers, assisted
in taking inbound orders, make outbound calls to verify order information with
customers, provide solutions for problems that may arise in department.
September 03 - July 05, Technical Support Represenative, Sitel
Answer inbound customer calls, troubleshoot internet and cable, data entry and
scheduled service calls for technicians.
July 97 - July 01, Information Management Apprentice, United States Air Force/
Army National Guard, My responsibilties included answering a multi line phone
system, greeting visitors, taking minutes at unit meetings, keeping personal
records on all unit members, filing, typing memos, responsible for sorting and
distributing mail for my unit.
Education: I am a 1997 graduate from Burke County HIgh. I have a certification
in Information Management thru the United States Air Force.
REFERENCES AVAILABLE UPON REQUEST
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