Customer Service Data Entry

Teresa Bermeo

**** ********* **.

Manteca, CA ***37

Home 209-***-****

Cellular 209-***-****

abjl4b@r.postjobfree.com

Skills:

Certified medicare processor. Great computer skills. Excellent telephone and customer service skills, 10-key, cash

handling, data entry, and high level of knowledge of insurances. Excellent alpha and numeric filing skills. Also fluent in

Portuguese.

Employment History:

Coram Healthcare, Sacramento, CA

Collection Representative, 2009 – 2010

Reviewed claims denied for payment or underpaid claims. Verified payment information. Coordinated

collection activities for delinquent accounts by preparing information for external collection agencies or

attorneys. Researched customer’s accounts thoroughly and document appropriately. Ensured that all

information regarding collection activity of account is entered accurately in to billing system. Initiates

payments and resubmitted bills as necessary. Resolves discrepancies and prepared adjustments and refunds

as necessary. Preformed other duties as needed.

Medicredit Inc, Tracy, CA

Collector (account representative), 2005 – 2009

Collect outstanding balances for hospitals and physicians by calling self-pay patients and getting balances in

full and or securing payment arrangements. Reviewed credit reports and did some skip tracing. Also collected

information that was needed to send accounts to legal department

Anesthesiologists Associated, Inc. (AAI), Walnut Creek, CA

Account Representative, 2004 - 2004

Collect outstanding balances. Conduct follow-up with insurance companies on denied and rejected claims.

Communicate with self-pay patients regarding outstanding balance and timely pay-offs of accounts. Establish

individual payment plans based on pre-established collection procedures. Investigate and follow-up on unpaid,

self-pay and/or litigation accounts. Work in coming mail. Initiate adjustments to accounts including referral to

collections, write-offs, and insurance adjustments. Help process claims to insurances such as private HMO.

PPO medicare and medi-cal. Also pulled files and filed alpha numeric filing.

Tenspede Medical Inc, Pleasanton, CA

Receptionist/ Front Desk/ Scheduling coordinator, 2002 - 2004

Answering and directing phone calls, Insurance verification, scheduling appointments. Taking care of all the paperwork

and helping with billing Medi -cal, Medicare, Workers Comp, and privates (HMO and PPO), and getting authorizations.

Data entry and alpha filing.

Dr. Buckley MD., Hayward, CA

Receptionist, Biller, Medical Assistant, 1998 - 2002

Duties included answering incoming telephone calls, setting appointments, and greeting patients. Responsible for

handling patient paperwork, which included billing insurance, medicare, and medi-cal. Additional duties included alpha

and numeric filing, and data entry.

Fremont Bank, Fremont, CA

Bank Teller, 2000 - 2001

Responsible for all customer service duties including handling deposit and withdrawal transactions, preparing cashier

checks, telephone transfers, and cash advances on credit accounts. Also assisted customers with opening and closing

accounts, and alpha and numeric filing.

Education:

Tracy High School, Tracy, CA

H.S. Diploma, 1995

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