Clint Steadman

**** ******** ****, **********, **, 35244 abjl3b@r.postjobfree.com

Phone: 205-***-****

PROFESSIONAL SUMMARY

Extensive management and customer service experience in the financial and

retail industries:

. Achieving sales and service objectives on a consistent basis,

Assured audit compliance

. Hiring, training and developing staff members in sales and

operational soundness

. Responsible for scheduling branch staff, vacations, etc. and

corrective action

. Providing and instilling in others the desire for excellent

service and productivity

PROFESSIONAL EXPERIENCE

Wells Fargo / Wachovia - November 2009 -

October 2010

5 Points West - Service Manager

. Hired, trained and developed tellers.

. Managed all operational duties for branch. Assured audit compliance.

. Responsible for ensuring teller met individual sales goals as well as

branch goals.

. Responsible for scheduling branch staff, vacations etc.

. Person primarily responsible for ensuring great customer service behind

teller line.

. Overseeing all conversion/merger activities relating to Tellers and

Branch operations.

. Responsible for all coaching and any corrective action for teller line.

Wachovia May 2008 - October 2009

Bessemer - Teller Manager

. Hired, trained and developed tellers.

. Person primarily responsible for ensuring great customer service behind

teller line.

. Managed all operational duties for branch. Assured audit compliance.

. Responsible for scheduling branch staff, vacations etc. All corrective

action for teller line.

. Responsible for ensuring teller met individual sales goals as well as

branch goals.

. Responsible for all coaching and any corrective action for teller line.

Wachovia / South Trust - Mountain Brook Remote Drive-thru April

2002 - May 2008

Teller / Vault Teller and Certified New Teller Mentor for Birmingham

Market

. Vault Teller. Ordered and processed money shipments.

. Handled day-to-day operations of remote drive thru with minimal

supervision. Assured audit compliance.

. Certified Teller Mentor for new tellers in the Birmingham market.

. Back-up Teller manager for branch. Operations captain.

. Responsible for maintaining exceptional and consistent customer service

with minimal access to management.

Toys "R" Us - November 1999 -

January 2002

Hoover

Assistant Manager, Customer Service Trainer, Loss Prevention Manager

. As Funds Processor I was in charge of loss prevention for our store.

Daily balancing reports and audits for all cashiers. Investigated and

shortages. Assisted in collections of bad checks. Daily audits of security

merchandise. I also assisted our regional Auditor by traveling to other

stores to assist with annual audits.

. Served as primary trainer for new cashiers. Also served on teams that

traveled all over the region teaching customer service seminars and

problem resolution classes.

. Assistant manager over the electronics department. Was responsible for

meeting sales goals as well as scheduling, training, and hiring for up to

20 employees. Also responsible for inventory audits, ordering, and

customer service.

Integrated Solutions - September 1998

- July 1999

Birmingham

Computer network service and installation/office manager, On-site Customer

Training and Billing

TRAINING / EDUCATION

Wachovia Teller Manager Training

Building and Enhancing Self esteem during Corrective Action.

Advanced Branch Operations / Loss Prevention

Certified Teller Mentor Training Class

Teller Manager Technical and Operational Training

Performance Management for Teller Manager

Coaching for Performance Teller Manager Leading Referrals

Teller Manager Skill Development Tool

Graduate of American Home School - 1991

COMMITTEES / INTEREST

Member of Loss Prevention Committee for Alabama Central Market

Wachovia/Wells Fargo Member of the first "Wachovia Diversity

Council" for Midsouth Region

REFERENCES:

Ron Brown - Store Manager - 5 Points West Wells Fargo - 205-***-****

Shavon Lewis - Service Manager Regions Bank - 205-***-****

Debra Smith - CSSR - 5 Points West Wells Fargo - 205-***-****

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