RANDOLPH PEET

Project Management Professional (PMP)

** ********* *****

Sand Lake, New York 12153

Tel: 518-***-**** Cell: 518-***-**** Email: abjl39@r.postjobfree.com

Career Objective

Operations Management ... Project Management ... Customer Relationship

Management ... Sales/Solution Engineering ... Business Development

... within a organization seeking a qualified professional who is driven to

produce results.

Executive Summary

Contribute extensive experience in growing and retaining business through

service level excellence in highly-competitive and changing markets, and in

settings where efficiency, productivity, organizational effectiveness and

attention to detail was critical to success, measured in service,

profitability and retained business ... Specific experience in

telecommunications, information technology, web e-commerce solution

analysis & development, data networks; quick study of new areas and subject

matters.

Qualifications Summary

Operations Leadership

. Extensive, hands-on experience in leading projects and initiatives

inclusive of planning, customer communications, solution engineering,

manpower planning & utilization and quality assurance.

. Known for ability to create and lead high functioning teams in mission

critical settings. Utilize six sigma methodology.

Business Process Improvement

. Experienced in designing & conducting business processes studies to

identify needs and requirements to improve operations, marketing, web-

solutions et al.

Customer Relationship Management

. Record of achievement in managing accounts as account manager, working

with corporate entities in various industries.

. Exceptional customer relationship management skills and expertise.

. Accustomed to serving as the sole point of contact for all customer

contacts and needs.

Sales & Solution Engineering

. Skilled in evaluating the needs of the customer from operational,

technology and other platforms, working to design a solution,

presenting results to the customer and winning the business.

Project Management

. Seasoned project management expert; Certified Project Management

Professional (PMP).

. Skilled in managing several projects concurrently, maintaining

excellent communications and relationships with all project

stakeholders.

. Experienced with Microsoft Office, Microsoft Power Point, Project,

Outlook and Visio.

Professional Experience Review

Mortgage Loan Originator 2008 - Present

4/2008-present

First Rate Funding, Albany, NY

A leader in the field of wholesale mortgage brokering.

Resourceful and results-oriented Mortgage Loan Originator with successful

experience arranging financing for borrowers by building strong working

relationships with lenders, and keeping fully up to date with their

products and services.

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Professional Experience Review, continued

Conducted numerous client interviews providing advice and recommendations

where appropriate in order to secure a suitable mortgage. Adept at

counseling clients on credit issues, and their ability to qualify for a

loan. Accomplished at financial analysis, account management, and with a

proven record of sales achievement.

Project Manager (Consultant)

2006 - 2007

CMA Consulting Services, Latham, NY

A leading developer and supplier of information technology systems and

services.

Managed New York State Police medium scaled IS Project implementing online

E-Learning courses, providing a resource for State Troopers and personnel

in the field to access accredited courses. Developed new Project Charter,

project plan and scope management plan; established online administrative

procedures, met deliverables and brought project to satisfactory close and

within the specified budget.

Customer Support Representative

2005 - 2006

Computer Sciences Corporation, East Greenbush, NY

A Global leader in the Information Technology arena with a 45-year record

of delivering business results to clients worldwide.

Responsible for helping customers acquire insurance coverage for their

medications in a call center environment. Explained available plans,

provided pharmaceutical price quotes, and answered any questions leading to

securing the registration.

Internet Consultant/Entrepreneur 2004 - 2005

WSI Internet Consulting & Education, Grass Valley, CA

Owner and operator of this internet franchise, WSI (World Sites Inc) a

provider of website design, e-commerce and e-learning solutions, internet

marketing and search engine optimization.

Responsible for providing internet-based solutions for small and medium-

sized business customers inclusive of Search Engine Optimization (SEO), Pay-

Per-Click marketing strategies, link building, directory submissions,

referral marketing, and integrating offline promotions with in-store

activities. Met with company decision makers, introduced the benefits of

WSI with a Powerpoint presentation and then conducted an Internet Business

Analysis (IBA), designed to uncover how a business could benefit from

Internet technologies. Served as an Ambassador with the Grass Valley

Chamber of Commerce. Operated business from a business plan and marketing

plan based on community demographics. A family medical situation required

relocation back to New York. Transferred the franchise to the Albany, NY

area, but after careful study of the demographics decided that it would not

be as successful, and marketed the business through a business broker.

AT&T, Pleasanton, CA 1984 - 2002

During career with this leading provider of telecommunications, served as:

Implementation Project Manager (1996-2002)

(GSM -Global Service Manager)

Managed multiple data communications projects simultaneously that were

cross-functional with a variety of stakeholders, and oversaw project teams.

Accounts were large Fortune 500 companies and projects usually involved

converting networks from leased private line to more cost effective and

faster intelligent circuit-switched and packet-switched networks such as:

ISDN, SDH/SONET, Frame Relay, ATM and OCX. Managed all end-to-end life

cycle activities, established the Project Charter, project plans, scope

management plans, risk management plans, resource management, while keeping

all stakeholders statused through written and verbal communications. Acted

as the single point-of-contact for several departments, while ensuring

complete service commitments were met on-time and within budget.

... continued

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Professional Experience Review, continued

Accomplishments included:

. Successfully secured a $20M contract with Apple Computer by

establishing their ATM data network.

. Gathered key information for customers and sales team to determine

project timeframes.

. Expertly implemented two separate and diverse data networks, Frame

Relay and ATM, for Norwest Mortgage to accommodate their disaster

recovery plans for 250+ locations.

. Completed implementation of OC48 for Comdisco, resulting in one-time

revenue of $9M.

. Spearheaded the Quicktrip project that connected the main host office

to 217 sites that needed to be brought online, resulting in complete

customer satisfaction.

. Completed American Eagle project converting 250 locations from Frame

Relay to DSL, resulting in a savings of $100 per site and $25K per

month for the customer.

Customer Care Service Specialist, Business Communications

1994 -1996

Successfully sold complex data communication products and services through

customer initiated and company directed accounts, resulting in increased

revenue and complete customer satisfaction. Assisted clients by providing

price quotes and resolving billing related issues.

Accomplishments included:

. Developed key relationships with clients by providing outstanding

customer service and sales support.

. Expert liaison between sales, customers, and operations to obtain

agreements to purchase equipment and to assist with the implementation of

products and services.

Credentialed

PMP Certified: Project Management Professional

International Institute for Learning, 2003

Education

Golden Gate University, Walnut Creek, CA

12 Credits in Telecommunications

Siena College, Loudonville, NY

Bachelor of Science - Marketing

Hudson Valley Community College, Troy, NY

Associate of Applied Science - Physical Distribution

Professional Affiliations

Project Management Institute - Upstate New York

Board Member on Membership Committee

Quality Management Facilitator

References Provided Upon Request

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