Matthew Fay

**** ****** ******* *****

Allentown, PA 18103

610-***-****

abjl2w@r.postjobfree.com

Summary: Self-starting, goal-oriented strategist whose confidence, perseverance and vision

promote success.

Experience: Iron Mountain Information Management Allentown, PA

Account Manager 2007 to 2010

Managed relationships and customer retention with key local, national, and some

multi-national information management accounts with $7+ million annual revenue.

Negotiated renewal & consolidation contracts and was successful in securing multi-

year service agreements.

In 2 years increased district annual revenue +$1.5 million through successful rate

increases and new business development.

Reduced exception handling service level agreements to increase standardization and

reduce cost to serve.

Spearheaded issue management and new opportunity development for assigned

book of business

Trained customers in information management service lines and Internet based

applications.

Developed and refined standardized integrated management reporting packages for

customer presentation.

ArchivesOne/Eastern Secured Data Allentown, PA

Director of Sales & Marketing 1993 to 2007

Sold Records Management & Data Protections services to diverse customer base in

eastern Pennsylvania - originated 50%+ of the company annual revenue

Managed relationships and customer retention with key regional accounts with $1.5+

million annual revenue with 85% accretion at time of acquisition

Added 37 new customers in first 2 years, including 3 major accounts & 4 hospitals,

increasing annual recurring revenue +$125K

Wrote, designed and produced sales literature, web site, direct mail campaigns, trade

promotion, and public relations.

Identified & launched primary software package for Y2K compliance and subsequent

upgrades.

Structured and maintained a custom built forced rank contact management database

coordinating multi-person effort for sales efficiency.

Developed information tracking and analyzed operational & customer facing problems

& opportunities, and established procedures to increase efficiency and customer

satisfaction

Education: Pennsylvania State University University Park, PA

Bachelors of Science French/Business & Marketing

Community: Sierra Club, Appalachian Mountain Club, Boy Scouts of America - Minsi Trails Council

1996-present; Lehigh Valley Professionals present; Wildlands Conservancy, Member

Steering Committee 2004-2005; Jerusalem Lutheran Church of Western Salisbury,

Deacon & Council Secretary 1990-1998

Other: Skill Sets - Proficient Microsoft Office Suite: Outlook, Word, Excel, Access, PowerPoint.

Other applications ACT!, SalesForce, Webex Internet meeting host, various graphics

packages.

References: Available upon request

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