Customer Service Representative

Becci Smothers

** * ******** **. • Hannibal, MO *3401

*************@*******.*** • 651-***-****

EDUCATION Minneapolis Business College, Roseville, Minnesota

Associate in Applied Science Degree – Office Administration,

October 2008 GPA 3.90

AREAS OF Business Communications Office Procedures

STUDY Data Analysis Oral Communications

Database Management Presentation Design

Document Formatting Professional Development

Document Production Research and Report Writing

Human Relations Statistics/Ethics

SKILLS / Keyboarding (50 wpm) Microsoft Outlook

SOFTWARE Microsoft Access Microsoft PowerPoint

Microsoft Excel Microsoft Word

EXPERIENCE Smart Insurance Agency, LLC, Centerville, Minnesota

Customer Service Representative

November 2009 to

Answered Phones and scheduled appointments; Quoted over eight insurance

August 2010

companies to be sure I got the best quote for a new client; scanned and faxed

over 50 documents a day; and helped the agency go paperless by adding an

agency management system.

January 2009 to Kelly Services, Plymouth, Minnesota

April 2009 Customer Service Representative

I called over 200 new possible clients a night; handled customer questions;

placed orders and was responsible for 100 percent accuracy.

August 2007 to UPS, Minneapolis, Minnesota

August 2008 Air Recovery / Package Handler

Sort over 500 packages into passenger air containers; separate hazmat

packages from regular load; track more than 100 early morning packages;

and assist audit of international loads.

June 2006 to Country Comfort Elderly Care, Lindstrom, Minnesota

August 2007 Resident Assistant

Planned meals for five residents; organized field trips for up to 20 patients

and chaperones; and assisted with daily exercise and hygiene.

June 2005 to Hardee’s, Lindstrom, Minnesota

June 2006 Shift Leader

Opened and closed twice per week; handled customer orders and complaints;

and balanced up to three tills at $300 each.

ACTIVITIES / Member, International Associates of Administrative Professionals (IAAP),

AWARDS MBC Chapter, 2007 to 2008

REFENCES AVAILABE UPON REQUEST

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