Suzanne L Bouwhuis

***** **** ***

Grand Rapids, MI. 499534

616-***-****

abjkyz@r.postjobfree.com

Professional Summary

I am a positive, energetic professional, with 35 years of customer service and relationship

managing experience. I am aggressively pursuing a career that will utilize my technical and

professional skills to achieve my full potential. I am well versed in many disciplines including,

professional sales management, inside customer service management and strategic account

management. I have experience within the transportation and logistics industry as well as a

proficient knowledge in the procurement side of the business. I am very community minded and

have contributed too many local and global humanitarian efforts. I have a proven ability to

manage multiple projects at once and find I excel when given the opportunity to meet additional

challenges.

Experience

Berends Hendricks Stuit Insurance Agency, Grand Rapids, MI Commercial Lines account

Manager, July 2001–April 2011

Reporting to the Owner/President, with direct responsibility for logistics and small business

market segments. Accountable for approximately $1.3mm in key relationships.

• Recognized leader of the customer service team. Trusted confidant to provide insight

over difficult accounts

• Defined, developed and launched new ways to improve marketing programs through

regular team communication and inspiring change.

• Strategic team representative, trusted to provide training and insight to the future of our

business, and shape our company to change with the times.

The Campbell Agency Inc., Byron Center, MI – Inside Sales and Customer Service

Representative, February 1987– June 1999

Reporting to the President/Owner, Responsible for inside sales customer service needs including:

fulfilling customer’s orders, maintaining and preparing services per customer requests.

• Strategic account manager, carried relationship with key decision makers from my client

portfolio

• Provided valuable feedback to management for ideas on promotions and specials to

increase store revenues.

St. Paul Fire & Marine Insurance Company, Grand Rapids, MI –Customer Service

Manager, January 1977– January 1987

• 3 direct reports, responsible for scheduled activities on a bi-weekly call reporting and

lead processing system

• Grew sales from $100K to $300 in 3 years

• Property casualty underwriter and customer service representative for 6 years

Unique Humanitarian and Fundraising Experience

• Salvation Army: Key contributor and donation provider to help other less fortunate then

myself.

• Creative contributor to helping fundraisers in my local community by providing services

with a “call of duty” perspective. I regularly support and contribute to such organizations

as; toys for tots, God’s Kitchen (http://www.feedingamericawestmichigan.org/) and

Goodwill winter clothing drives.

Licenses, Qualification and Certifications

January 1996 – Current: Licensed Property & Casualty Agent, State of Michigan

January 1996 – Current: Certified Insurance Service Representative, State of Michigan

Education

Grand Rapids Community College

May 1995

Certifications earned: CPCU 1, CIC, property and casualty

High School Diploma- June 1976

Jenison High School, Jenison, MI GPA 3.4

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