Customer Service Manager
Resume:
Suzanne L Bouwhuis
Grand Rapids, MI. 499534
************@*****.***
Professional Summary
I am a positive, energetic professional, with 35 years of customer service and relationship
managing experience. I am aggressively pursuing a career that will utilize my technical and
professional skills to achieve my full potential. I am well versed in many disciplines including,
professional sales management, inside customer service management and strategic account
management. I have experience within the transportation and logistics industry as well as a
proficient knowledge in the procurement side of the business. I am very community minded and
have contributed too many local and global humanitarian efforts. I have a proven ability to
manage multiple projects at once and find I excel when given the opportunity to meet additional
challenges.
Experience
Berends Hendricks Stuit Insurance Agency, Grand Rapids, MI Commercial Lines account
Manager, July 2001–April 2011
Reporting to the Owner/President, with direct responsibility for logistics and small business
market segments. Accountable for approximately $1.3mm in key relationships.
• Recognized leader of the customer service team. Trusted confidant to provide insight
over difficult accounts
• Defined, developed and launched new ways to improve marketing programs through
regular team communication and inspiring change.
• Strategic team representative, trusted to provide training and insight to the future of our
business, and shape our company to change with the times.
The Campbell Agency Inc., Byron Center, MI – Inside Sales and Customer Service
Representative, February 1987– June 1999
Reporting to the President/Owner, Responsible for inside sales customer service needs including:
fulfilling customer’s orders, maintaining and preparing services per customer requests.
• Strategic account manager, carried relationship with key decision makers from my client
portfolio
• Provided valuable feedback to management for ideas on promotions and specials to
increase store revenues.
St. Paul Fire & Marine Insurance Company, Grand Rapids, MI –Customer Service
Manager, January 1977– January 1987
• 3 direct reports, responsible for scheduled activities on a bi-weekly call reporting and
lead processing system
• Grew sales from $100K to $300 in 3 years
• Property casualty underwriter and customer service representative for 6 years
Unique Humanitarian and Fundraising Experience
• Salvation Army: Key contributor and donation provider to help other less fortunate then
myself.
• Creative contributor to helping fundraisers in my local community by providing services
with a “call of duty” perspective. I regularly support and contribute to such organizations
as; toys for tots, God’s Kitchen (http://www.feedingamericawestmichigan.org/) and
Goodwill winter clothing drives.
Licenses, Qualification and Certifications
January 1996 – Current: Licensed Property & Casualty Agent, State of Michigan
January 1996 – Current: Certified Insurance Service Representative, State of Michigan
Education
Grand Rapids Community College
May 1995
Certifications earned: CPCU 1, CIC, property and casualty
High School Diploma- June 1976
Jenison High School, Jenison, MI GPA 3.4
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