Customer Service Manager

Keisha Gorham

**** ***** ****** ( Trussville, Alabama 35173

***/***-****

Career Objective:

Objective to use my knowledge and business skills, academic training

and work experience in a position where I will be challenged and

rewarded.

Qualifications:

. Proven track record of accurately completing research, reporting,

and information management within demanding time frames.

. Highly focused and result-oriented in supporting complex, deadline-

driven operations; able to identify goals and priorities and

resolve issues.

. Proficient in Microsoft Office Suite (Outlook, Word, Excel,

Access), type 40wpm.

Education:

. Hewitt Trussville High School

1997 Graduate

. JDA Certified

Bronze Level Buyer Replenishment Analyst Certificate

October 2008

Work Experience:

Moore-Handley

Pelham, Alabama

Associate Buyer

July 2007-March 2009

Worked directly with the merchandise manager in paint, plumbing,

home d cor, lawn and garden, and tools.

. Perform Daily Warehouse Replenishment and Order of all Dealer

Special Order Items.

. Manage Distribution of Hardware House Signage and Rack Program.

. Manage Files for Vendor Buying Agreements, Hold Harmless Agreements

and Certificates of Liability.

. Negotiate Vendor Deals Including Annual Vendor Week

. Negotiate and Enter all Show Information

. Vendor Promotions

. Vendor/Item Maintenance

. Addition of New Items

. Interaction with Warehouse Personnel

. Handle Customer Service Issues - Moore-Handley, Inc. and Hardware

House, Inc.

. Daily Interaction with Territory Managers and Dealer Base

. New Store Set Up

. Trade Show Set Up/Breakdown

. Work with Warehouse Personnel on any Receiving Descrepancies

Keisha Gorham

7453 Grace Avenue ( Trussville,

Alabama 35173

205/306-5063

Marvin's Building Materials

Leeds, Alabama

Mailroom

May 1997

Responsible for picking up and dropping all mail. Distributed mail

throughout the corporate office as well as 18 stores. Responsible

for relieving the receptionist several times daily.

Purchasing Assistant

June 1997-June 2007

Worked directly with the merchandise manager in paint, plumbing and

home d cor. Also work in other various departments such as tools

and lawn and garden. I was in charge of relieving the receptionist

as needed.

. Negotiate Vendor Deals

. Negotiate and Enter all Show Information

. Vendor Promotions

. Vendor/Item Maintenance

. Review and Process Daily Replenishment

. Track Order Status

. Addition of New Items/Vendors

. Handle Customer Service Issues

. Daily Interaction with Territory Managers and Store

Managers/Associates

. New Store Set Up

. Vendor Exposition Set Up

. Maintain and Update Vendor Buying Agreements

. Enter and Proof Monthly/Weekly Ads

. Review all Invoices with Price Descrepancies or Receiving Errors

. Update and Maintain Monthly Vendor Service Schedule

. Assembling and Mailing Monthly Binders to Store Managers

COMPUTER SKILLS

Microsoft Access

Microsoft Excel

Microsoft Word

Microsoft Outlook

Advanced Warehouse Replenishment

Moore-Handley, Inc. Mainframe

Moore-Handley, Inc. Online SalesHelper

Moore-Handley, Inc. OnDemand

Moore-Handley, Inc. Vendor Database

Various Web-Based Applications Designed Specifically for Moore-Handley,

Inc.

Marvin's SQL Retail

Marvin's Mainframe

Keisha Gorham

7435 Grace Avenue ( Trussville, Alabama 35173

205/306-5063

Work Reference:

Mr. John Martin

Merchandising Manager

Moore-Handley, Inc.

205-***-**** cell

Mr. Robert Crooks

Merchandise Manager

Moore-Handley, Inc.

205-***-****

Mr. Larry Davis

MADCO

205-***-**** office

205-***-**** cell

abjkyr@r.postjobfree.com

Mr. Bill Cathey

Orgill Inc.

205-***-**** cell

Personal Reference:

Mrs. Amanda Pederson

205-***-**** home

abjkyr@r.postjobfree.com

Mrs. Roberta Horn

205-***-**** cell

abjkyr@r.postjobfree.com

Mr. Doc Gerner

850-***-**** cell

abjkyr@r.postjobfree.com

Contact this candidate