Medical Data Entry

STACY SMITH 336-***-****

**** ********** ****** **, **** Point, NC 27265

abjkyn@r.postjobfree.com

Professional Experience

Sears Holding, High Point, NC

*/****-*******

Executive Customer Relations Specialists/Floor Assists/Claim Processor

Responsibilities:

• Documenting complaints for corporate office

• Assisting in canceling and processing protection agreements

• Assist customers and employees with resolutions for formal complaints

• Assisting new employees with escalated complaints

• Training new hires

• Answering high volume inbound call 80-100

• Processing food loss claims

• Handling customer disputes on claims

• Processing checks

• Data entry inputting customer information and purchases

• Researching replacements providing customers with authorization

• Reapplying funds to purchase or extend protection agreements on

appliances.

• Operate Cisco telephone systems

• Solve problems by phone and deescalating calls

• Assisting customers with billing information

• Multi-task

Bank Of America, Greensboro, NC

1999-10/2003

Operations Specialists

Responsibilities:

• Retrieving loan documents off microfilm

• Assisting loan officers, and customers with loan information

• Processed documents for all departments within Bank Of America

• Researching vectors

• Multi task with different computer systems (Boss, Imaging microfilm).

• Filing loan documents

• Entering loan information

Resolving billing issues

Skills:

Computer Skills

Software: NPS, PJMM, FOCUS-D2, PEOPLE SOFT 8 3 years

Software/other tools: MS Word, Excel, Power Point 6 years

Platforms: MS Windows, Macintosh 10 years

Typing skills 50-75wpm

I have completed the following courses in obtaining associates degree in Medical

Administration/Billing-

HCR/210 PATIENT RECORDS: KEEPING IT REAL,

HCR/220 CLAIMS PREPARATION I: CLEAN BILLS,

HCA/240 HEALTH & DISEASES: UNDERSTANDING

HCR/230 CLAIMS PREPARATION II: FOOTING THE BILLS

HCR/240 COMPUTERIZING MED DATA: PAPER CHASE GOES

Education

Southwest Guilford, High Point, NC

Diploma

6/1995

Phoenix University

2009-Present

Major- Business Administration/Medical records

Associates Degree

References

References are available upon request.

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