Customer Service Manager

Jennifer Rae Pease

**** ********** *** . *** *****, CA 95758 . 714-***-****

abjkyf@r.postjobfree.com

Hard-working, team-player seeking full-time employment with an

establishment needing intelligent, reliable and organized individuals.

Work History

Office Assistant (April 2008-August 2010)

Pathway Capital Management-Irvine, CA

. Maintained and updated onsite and offsite filing, inventory,

calendars, and database systems, manually or using a computer

. Answered telephones, directed calls and took messages

. Greeted visitors, and responded to client, partnership and vendor

inquiries

. Prepared, opened, sorted and routed incoming and outgoing mail and

packages

. Assisted Staff in various projects such as clothing orders, binding

presentations, compliance binders and employee handbooks

. Ordered, set and cleaned up client/partnership meetings and

breakfast/lunch meetings for up to 80 people

. Assisted the Office Manager with the annual Vegas trip, holiday party,

spring party and Halloween party

. Compiled, copied, sorted, and filed records of business transactions

and reports in five different departments

. Developed and implemented a new filing method for the Operations

Department

. Prepared desks and offices for new hires

Operations Assistant-Temporary (September 2009-February 2010)

Pathway Capital Management-Irvine, CA

. Prepared financial and correspondence letters for clients and

partnerships

. Updated client and partnership contact information

. Maintained three shared email groups

. Printed and distributed financials and reports

. Analyzed and calculated incoming and outgoing fiscal transactions,

initiated wires and converted currency amounts

Estee Lauder Beauty Advisor (July 2005-May 2008)

Bloomingdales-Newport Beach, CA

. Scheduled and confirmed appointments

. Managed scheduling, sales logs, e-mail correspondence, faxing and

filing

. Handled ordering and receiving inventory

. Created documents consisting of: letters, flyers and brochures

. Reorganized and displayed merchandise

. Directed new hires

. Developed and conducted at counter makeup events

. Established clientele through outstanding customer service

Education

California State University, Long Beach (Fall 2000 - Spring 2007)

Bachelor of Arts

. Majors: Journalism and English with an emphasis in Creative Writing

. Minor: Psychology

Computer Skills

. Microsoft-Word, Excel, PowerPoint and Outlook

. In-Design, Photoshop and Illustrator

. Internet Research

. Windows and Mac proficient

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