Sales Customer Service
Resume:
Mark Hale
Wauconda, IL **084
abjkxe@r.postjobfree.com
PROFILE
Over 20 years experience as a self motivated Account Executive, who
generates significant profit, presents a professional corporate image and
increases market share through a consultative selling style. Establishes
clear lines of communication with clients and team members to create
effective solutions that benefit the client and the company. Consistently
exceeds sales goals as demonstrated through sales volume awards received in
multiple industries. Team player with polished communication skills:
verbal, written, interpersonal, presentations and rapport building.
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New Business Development Consultative Sales
Communications
Relationship Building Inside/Outside
Sales Staff Training
Revenue Growth Generation Time Management
Creative Marketing
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PROFESSIONAL EXPERIENCE
Fifth Third Bank, Gurnee, IL
2009-
Present
Fifth Third Bank is a Super Regional bank with a footprint in 12 states
and lending in over 40 states nationwide. The company has over 40 branches
locally and over 500 loan officers originating residential mortgages. The
bank has been in business since 1858 and is a highly respected financial
institution.
Senior Mortgage Loan Advisor
Duties include seeking and developing new business referral sources,
maintaining internal referral relationships, source and close new loan
business and coordinating the loan process from start to finish.
Responsible for the growth of all mortgage business including self-
generated and internal bank business for up to three bank branches in Lake
County.
. Originated over $12,000,000 in loan volume and over $300,000 in
revenue for 2009
. Received sales volume recognition 2nd & 4th Quarters-2009 as well as
for 2009 annual sales volume
. Analyze potential loan markets. Develop and maintain external and
internal referral networks using both inside and outside sales
prospecting methods to create a pipeline of prospects for loan
applications
. Analyze applicant's financial status and credit to determine
feasibility for loan approval. Responsible for knowledge and
implementation of all loan program guidelines. Clients pre-approved
and sent out to purchase homes based on my knowledge of programs and
customer's qualifications
. Consult with clients to identify their financial goals, explain
complex financial products and use creative financing solutions to
give client best option to get a loan approved and meet their
economic needs
. Coordinate the loan process and serve as the liaison between all
internal staff, clients and outside parties
. Implement and maintain a marketing program for clients and referral
sources that retains the current database and creates opportunities
for new business
Various Mortgage Bankers/Brokers, Lake County, IL
Bank of America Senior Loan Consultant
09/2007-02/2009
Opteum Financial Services Senior Loan Officer
09/2006-08/2007
Platinum Home Mortgage Co-Branch Manager
01/2006-09/2006
Home123 Senior Loan Officer
07/2004-
12/2006
Wells Fargo Home Mortgage Senior Home Loan Consultant
01/2001-07/2004
Crown Mortgage Loan Officer
11/1998-
12/2000
Residential Mortgage Loan Officer- Duties include sourcing and developing
new business and referral sources, maintaining & marketing existing
customer base, originating residential mortgages and coordinating the loan
process from beginning to successful closing. Consulted with clients to
identify needs, explained complex financial products and helped them choose
the best option for their financial situation. Served as the liaison
between all parties both internally and externally in getting loan approved
and closed in proper timeframe.
. Awarded sales volume and revenue awards for reaching high level sales
volume goals for monthly, quarterly and annual periods with multiple
companies. # 1 in branch volume produced 2001-2008.
Page 2
DonTech, Arlington Heights, IL
1996-1998
Largest provider in the world for yellow pages advertising in the SBC
Yellow Pages Directory.
Account Executive
Responsible for maintaining and increasing ad revenue from existing small
to medium business clients and developing new customer base from which to
increase revenue. Involved in all aspects of servicing client including
account planning, ad creation, and customer service and collection issues.
. Responsible for accounts totaling over $24 million annually
. Finished at 171% of personal quota and ranked 22nd out of 76 Account
Representatives in 1997
. Customer Service Award Winner 3rd quarter-1997
. Promoted to Account Executive after 16 months due to superior
production achievements
Bally's Total Fitness, Deerfield, IL
1994-1996
One the leading companies providing affordable health club facilities
across the U.S.
Operations Manager
Managed for all aspects of a 38,000 sq. ft. health club that included front
desk, nursery, free weights and machines, cardio machines, racquetball
courts, swimming pool and spas, saunas, personal training and fitness
classes. The Deerfield location was the 2nd largest Bally's club in the
Chicago area.
. Recruited, hired trained and scheduled club personnel for front desk,
maintenance and cleaning staff, and nursery
. Handled policy implementation, payroll, and all administrative
functions
. Oversaw maintenance and cleaning of facility and equipment and
achieved maximum scores in club cleanliness every month for the
duration of my tenure
. Problem solved club issues on a day to day basis. Interacted directly
with club members and dealt with all inquiries, complaints and service
issues and had final authority in all these areas.
. Performed new member orientation, exercise instruction, CPR training
and managed personal trainer program
. Determined fitness class scheduling and assisted in developing new
programs
Champs Sports, Vernon Hills, IL- Assistant Manager
1993-1994
Responsible for operations and sales of a store grossing $1.2 million
annually. Handled opening and closing functions, hiring, training, payroll,
scheduling, merchandising, inventory, and sales.
North American Press, Streamwood, IL- Sales Representative
1990-1993
Sales of printing services, new business development and account management
for a printing broker.
CPS Inc., Westchester, IL- Section Manager
1987-1989
As a technical recruiter sourced, interviewed, qualified and matched
professional candidates with employers across the country using superior
communication skills via the telephone. Hired and trained new recruiters.
Award winning production in a firm of 100+ recruiters in 7 different
industries
. Recruiter of the Year, 1988-#1 in Sales Volume
. Rookie of the Year, 1987-#1 in Sales Volume
Recreational Services, NTC Great Lakes, Great Lakes, IL -Athletic Director
1985-1987
Managed staff, facilities and programming for 30,000 military personnel and
dependents. Accountable for facilities, staff, budgets, payroll, training,
maintenance and construction of new facilities
. New Athletic Program of the Year, Government Recreation Services-1984
Gurnee Park District, Gurnee, IL -Athletic Director
1983-1985
Created, implemented and operated athletic programming for a town of 10,000
residents. Hired, trained and supervised volunteer staff in the operation
of continuing and special events and programs.
EDUCATION
Illinois State University, Normal, IL
B.S. Recreation & Park Administration
GPA 3.98/4.00
Illinois College, Jacksonville, IL
B.S. Physical Education
GPA 3.35/4.00
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