Sales Administrative Assistant

Location:

Posted:

October 12, 2010

Susan Stevens

Newton IA *****

*********@***********.*** (home)

*****.*******@**********.*** (work)

Experience

GTE/Verizon

1984-1985 On Line Residential Representative

Answered customer calls and performed order entry for a 3 state area

while also resolving billing issues.

1985-1988 On Line Business Representative

Performed order entry and scheduled new services and changes while

coordinating with supply, facilities, and outside employees.

Worked with the Marketing department assisting in sales and on special

projects.

1988-1990 Senior Administrative Assistant

Performed order entry for various types of special circuits.

Worked closely with management staff to meet deadlines.

1990-1991 Customer Collection Representative

In the top 10% of revenue collection employees locating customers and

making arrangements to finalize revenue owed.

1991-2003 Analyst-Billing Processing

Determined appropriate action needed for long distance usage that did not

bill properly.

Monitored high toll volumes for fraud.

Within 6 months was number one revenue recovering employee.

I was a team leader during work stoppage.

Adapted new order entry system for the department and instructed employees

on its use.

Iowa Telecom Windstream

2003-2010 Directory Associate.

Proof telephone directories for errors.

Work closely with publisher and outside sales representatives.

Verify information with customers on a daily basis.

Invoicing of sales of listings and directories using Excel.

Train new employees on the correct order entry of a listing.

Testing and development during conversion of a new order entry system.