Customer Service Representative
Resume:
JOI WILLIAMS 239-***-****
LEHIGH ACRES, FL 33974
abjkwd@r.postjobfree.com
PROFESSIONAL EXPERIENCE
Communication Duty Officer March 2007-May 2010
Florida Highway Patrol
Monitor law enforcement safety and provide assistance. Operate two-way radio system,
ncic/fcic computer terminal (i.e. teletype) and telephone while communications systems to
agency personnel, other law enforcement agencies and the public while maintaining accurate
records as required by FCC and FDLE.
Word Processing Specialist Jun 2005-Mar 2007
Department of Corrections Probation & Parole
Prepared essential court documentations, such as, warrants, affidavits, pre and post sentence
investigations. Processed offender’s payments and mail. Maintained and ensured
confidentiality of offender’s files. Other duties included switchboard operation, faxing and
other general duties.
Clerk Typist Apr. 2004–Jun 2005
Everglades Correctional Institution / Classification Department.
Clerk Typist in a Maximum Security Institution/Classification Department.
Duties to include, assisting State Officers’ in the processing of releasing, and receiving
of inmates for the Correctional Institution, data entry, file archive, retrial of records, conduct
research document classifications, procedures, policies, to include index and store official
inmate records for the State of Florida.
Physical Therapy Aide II Feb. 2002-Feb. 2004
Enthusiastic team player by providing therapeutic assistance to the physically and mentally
disabled. Assisted in patient transportation as they related to appointments and therapy.
Assisted in the day-to-day residential setting by providing specific need assessments.
Customer Service Representative Sept. 2000-Mar. 2001
Voicestream Wireless
Responsible for high volume of inbound customer service calls, researched and resolved billing
inquires, explanation of company products and services, troubleshoot service equipment issues
to the technical support team, prioritize and organized daily follow-ups to ensure timely
resolutions.
Customer Service Representative Sept. 1998-Sept. 2000
American Express
Analyzed client’s billing statements, and banking information, utilizing computer software
application to properly service client’s account. Played strict attention-to-detail, understands
importance of accuracy and responsiveness. Adhere to compliance regulations and security
policies.
EDUCATION
*Lindsey Hopkins Technical School.
Data Entry, Certification of Completion, 1994.
750 W. 20th Street, Hialeah, Florida 33010.
Phone: 305-***-****.
* Dade County Public School System.
Miami Jackson Senior High School.
General Studies: Graduated, 1989.
1751 N.W. 36th Street, Miami, Florida 33142.
Phone: 305-***-****.
COMPUTER SYSTEMS
* Standard Desktop Software. * Microsoft Windows.
* Microsoft Word Perfect XP. * Microsoft Internet 5.5.
*PowerPoint. * Access.
*Excel. * Typing Skills 30 wpm.
*PowerPoint.
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