Customer Service Sales

TERRI MITCHELL

*** *. ******* **. #** Largo, FL *3771 abjkv3@r.postjobfree.com 713-***-****

QUALIFICATIONS SUMMARY

Highly personable Professional; offering over ten years of extensive administrative experience in diverse

business settings. Providing support to High-level Executives, Sales and Customer Service

Departments. Skilled in working independently and as an enthusiastic team player.

• Dedicated and focused; able to prioritize and complete multiple tasks and follow

through to achieve project goals.

• Communicates confidently and effectively at all levels; demonstrates initiative

and confidentiality both independently and within a team environment.

• Expertise in resolving escalated customer service issues.

• Proficient with Computers; Knowledgeable of Windows based programs and

Microsoft Office Systems.

PROFESSIONAL EXPERIENCE

05/2010 to Present

Cellular Sales / Verizon Wireless

Executive Assistant

Provide comprehensive and proficient administrative support to the Regional Director which includes a

high level of interaction with management.

Process monthly expense reports. Manage commission reporting for over 200 sales representatives.

Coordinate travel reservations. Organize company events and meetings. Assist management working on

high-level projects. Deal discreetly with sensitive or confidential information. Support staff regarding

issues or concerns they may have. Implement team building techniques to maintain good

communication and productivity.

• Able to grow positive relationships with clients and colleagues at all organizational

levels.

• Demonstrated ability to remain accurate and efficient in high pressure situations.

• Effectively work independently.

• Extremely effective in resolving escalated customer service issues.

• Highly professional telephone presence; strong customer service mindset and style.

Miresco, Inc - Houston, TX

12/2006 to 5/2010

Executive Coordinator

Provided administrative support to CEO and CFO, including correspondence, legal documents, financial

management, events/logistics coordination, communications and policy compliance, and problem

resolution.

Coordinate projects and events exercising ability to improvise, improve procedures, and meet demanding

deadlines. Organize the details of special events, travel arrangements, corporate agendas and

itineraries. Process monthly expense reports reflecting supporting documents and budget . Direct

business relations and distribution of company literature to stimulate client interest and sales leads. Act as

liaison and maintain open lines of communication among senior executives, middle management and

administrative staff. Effectively work independently. Assist managers with special projects as needed.

• Able to grow positive relationships with clients and colleagues at all organizational levels.

• Balanced daily revenue and expense sheets; issued weekly invoices to clients.

• Conduct extensive Internet research on competitors and potential acquisitions.

• Collaborate with departmental managers on weekly postings for master reports.

• Received numerous accolades from senior management for consistently providing

excellent service and tactfully resolving sensitive issues.

Fantoft America / Fabcon Services

01/1999 – 12/2006

Office Administrator

Responsibilities included office and facilities management of a dynamic process simulation company in

the oil and gas field.

Provided support to CEO and CFO in all areas of communication, customer service, record keeping,

reporting, licensing, shipping, insurance, bookkeeping and analysis. Directly supervised 3 clerical

employees. Purchasing and Accounting; managed day-to-day purchasing, billing and accounting using

Navision. Interfaced with tax attorneys regarding accounting and taxes as needed. Liaised with

immigration attorneys to ensure proper action for visiting engineers and employees with B1 / H1-4 visas

and Green cards. Arranged domestic and international travel arrangements. Managed / negotiated

relationships with vendors. Additionally, managed administration of HR benefits, (paid time off, health

insurance, 401k, etc.) payroll, timesheets and employee relations. Assisted sales staff and all levels of

management working on high-level projects. Organized company events, meetings and logistical support

contributed to creating a positive work environment.

• Demonstrated professionalism, tact, and diplomacy while working with clients, top-level

executives and employees in high-pressure situations.

• Human resources management - Established and implemented HR processes and legal

requirements to ensure compliance.

• Prepared sales presentations, conducted market and client research as needed and

coordinated large meetings / presentations.

• Ensured uninterrupted day-to-day office and facility operations, including IT systems.

EDUCATION AND TRAINING

B.S. Psychology UNIVERSITY OF HOUSTON - HOUSTON, TX

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