Customer Service Sales

DOROTHY DEANNA DAVIS

Contact Information Home Address

412-***-**** 423 Edgemont Street

*****@****.*** Pittsburgh, PA

15211

Education University of Pittsburgh College of Business Administration, Pittsburgh PA

Bachelor of Science in Business Administration April 2011

Major: General Management Minor: Business Economics

Concentrations: HR and Organizational Behaviors

Key Skills & Use of Excel, Microsoft Office and Access Communications

Competencies Organizational Skills Marketing and Sales

Planning/Coordinating Events Time Management

Relevant Pittsburgh Penguins NHL, Pittsburgh PA Sept 2010-Present

Experience Corporate Sales Intern

• Created various spreadsheets using Excel for data comparisons

• Performed office tasks (faxing, mailing, typing, copying, etc.)

• Ensured promptness by assisting in the development of special projects

• Assisted with game events as well as non-hockey events

Wells Fargo Home Mortgage, Pittsburgh PA May 2010-Aug 2010

Assistant Sales Manager Intern

• Increased clientele via communicating loan and finance programs

• Developed a client emailing list to increase customer service

• Performed messenger work when Manager was unable to

• Researched social marketing techniques to increase customer awareness

Australian Fashion Partners, Sydney, Australia Jun 2009-Jul 2009

Marketing Intern

• Organized client meetings and implemented them into the system

• Developed a client database by use of Excel

• Organized and filed client financial statements

• Assisted with fashion marketing projects for Australian Designer

Additional White House Black Market, Pittsburgh PA May 2010-Aug 2010

Experience Sales Associate

• Assisted in floor moves, merchandising, display maintenance, and housekeeping

• Recognized for outstanding customer service with an employee bonus

• Generated sales of $500 or more daily

College Works Painting, Pittsburgh PA Feb 2008-Aug 2008

Branch Operator Intern

• Led production management, customer relations and quality control

• Estimated paint projects and presented proposals averaging $6,000 per home

• Hired, trained and managed a 4 employee branch

• Designed and implemented a marketing plan resulting in $30,000 of revenue

Awards International Internship Program Certificate of Attendance July 2009

Completion of University of Pittsburgh’s, Leadership One Session Oct 2008

Computer Honors Institute Fulfilled Requirements Certificate Nov 2006

Professional Delta Sigma Pi International Business Fraternity – VP of Pledge Operations Nov 2009

Affiliations Roberto Clemente Minority Business Association – Marketing Committee Sept 2008

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