Customer Service Assistant
Resume:
ADAM MICHAEL LEISCHKE
Duluth, Minnesota 55811
************@*******.***
PROFESSIONAL EXPERIENCE
1st Assistant Golf Professional
The Hills Country Club
26 Club Estates Parkway, Austin, TX 78738
May 2004 to February 2009
. Manage day-to-day golf shop operations including merchandising and
sales
. Customer service to over 700 golf members
. Handled weekly payroll for entire golf staff
. Tournament Administration
> Coordination and organization of club tournaments from
development and planning to advertising and promotions. Handled
the organization, preparation, and budgeting for the events.
Responsible for staffing and scheduling as well as the
administration and communication for the tournament.
. Outside Service Supervisor (staff of 12 employees)
> Managing and delegating responsibilities to staff
> Training of employees in their daily job functions
. Golf Instruction
> Individual, group, and clinics for adults and juniors
> Program development and implementation
Outside Services
Seville Golf and Country Club
6683 S. Clubhouse Drive, Gilbert, AZ
December 2003 to May 2004
. Greeted members and guests upon arrival/service members and guests
after completion of play
. Managed and organized a fleet of 100 golf carts; staging of carts for
tournaments and special events
Skiptracer/Collector
Allied Interstate
5910 Shingle Creek Parkway, Brooklyn Center, MN
January 2000 to August 2002
. Obtained location information for consumers with outstanding debts
. Contacted debtors to collect outstanding debts or arrange payment
plans
. Read and analyzed credit bureau reports to assess personal and
financial information
. Performed internet/phone research and investigation
. Extensive phone work (inbound and outbound calls)
. Team lead: Trained new employees/Organized team projects and reports
Legal Assistant
Law Office of Richard D. Kolu
1710 Mall Drive, Duluth, MN 55811
August 1997 to December 1999
. Worked in multiple areas of law - family, probate, real estate, and
estate planning
. Performed legal research and drafted legal documents and legal
correspondence
. Managed accounts payable and accounts receivable - increased accounts
receivable by 25%
. Filing, document organization, answer phones, meeting with clients
Data Conversion Operator
Remote Encoding Center - United States Postal Service
215 N. Central Avenue, Duluth, MN 55807
October 1995 to August 1997
. Input relevant data for proper delivery of mail
. 11,000 keystrokes per hour/70 wpm
Related experience
> Over fifteen years of customer service experience
> Data conversion/entry for the United States Postal Service
> Invoicing/accounts receivable for a private law office
> Able to type 11,000 keystrokes per hour/70 words per minute
> Working knowledge of Microsoft Office
> Proficient with navigating and downloading from the internet
> Working knowledge of computers
EDUCATION
SDGA - The Golf Academy of America
Chandler, AZ
2002 - 2003
1. Associate of Applied Business Degree: Golf Complex Operations &
Management
2. Emphasis: Golf Professional and Golf Management
3. Class Valedictorian
4. Certifications: Advanced Teaching, Tournament Operations, Playing, and
Club Repair
5. GPA: 3.96
University of Minnesota-Duluth Duluth,
MN
1993 - 1997
6. Bachelor of Arts: Criminology
7. Graduated cum laude
8. GPA: 3.43
Academic Honors and Activities
9. Student Representative to SDGA Student Affairs Committee
10. SDGA Director's List: All 4 Semesters
11. James Wright Hunt Academic Scholarship Award Winner: 1993 - 1997
12. University of Minnesota-Duluth Dean's List: 5 Semesters
13. National Dean's List: 1996 - 1997
Contact this candidate