Manager Customer Service

Theresa R. Beamon

**** ******** ***** * Hephzibah, GA 30815 * home 706-***-**** *cell

618-***-**** *********@*****.***

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OBJECTIVE

To secure a position that will enable me to use my strong

organizational skills, educational background, and my ability to work

well with people.

EDUCATION

Southern Illinois University Edwardsville (SIUE)

Edwardsville, IL

Bachelor of Science - Computer Management and

Information System August 2010

Ranken Technical College

Saint Louis, MO

Associate of Technology Degree - Information

Technology May 2006

Women of Technology Member

RELEVANT COURSEWORK

Database Design - SIUE

January - May 2010

. Enter, edit, store, retrieve, and run Structured Query Language

and Microsoft Access 2007 commands

. Format, perform calculations on, store, and print query results

in the form of reports

. List column definitions for any table

. Access and copy data between Structured Query Language databases

Web-based Application - SIUE

August - December 2009

. Created 3 individual websites and learned php coding based on

the development of such web-sites

> Each website consisted of 3 to 4 pages

> Developed links to allow user to navigate back and forth

from each page of the website

> Embedded You Tube videos and pictures

. Created group website challenging the knowledge learned in the

course

> The website consisted of 5 pages with links to each group

members blog and stored the information in a database

> Home page only allowed users to view the last 12 blogs

entered

> Created a page that allowed new users to register and

write in the blog

Information Technology for Hardware and Software - SIUE

January - May 2009

. Learned about the hardware that comprise the computers

. Viewed and manipulated a virtual program to create networks and

viewed the CPU speeds

. Disassembled and reassembled computers

Theresa R.

Beamon...p.2

QUALIFICATIONS & EXPERIENCE

Communication

. Interacted with consumers to retrieve feedback of current

products

. Maintained a lead role as assistant manager delegating job

duties

. Provided customer service to consumers

Administrative

. Coordinated and managed multiple projects

. Maintained and provided accurate daily, weekly, and monthly

reports

. Coordinated events and led meetings

. Provided customers with daily and accurate balances on their

bank accounts

Management & Supervision

. Trained and supervised 12 employees

. Operated the store individually and with the store manager

. Resolved problems, mediated staff disputes, and handled customer

complaints

. Participated in staff recruitment, hiring, training, and

scheduling

EMPLOYMENT HISTORY

Events Personnel - Mass Connections, Cerritos, CA

December 2006 - August 2009

Production Personnel - Holten's Incorporated, Sauget, IL

February 2004 - August 2004

Production Personnel - Kelly's Services, Fairview Heights, IL

July 2003 - August 2003

Home Care Assistant - Addus Healthcare, Fairview Heights, IL

January 2003 - June 2003

Pre Board Screener - Hunt Leigh Corporation, Saint Louis, MO

November 2001 - July 2002

Ten Key Operator - Union Planters Corporation, Belleville, IL

November 1999 - August 2000

Assistant Manager - Goodwill Industries, Saint Louis, MO

June 1995 - October 1999

VOLUNTEER EXPERIENCE

Student Government

Ranken Technical College

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