Customer Service Administrative Assistant

DONNA O'CONNOR **

Hickory Rd.

Sloatsburg, NY ***74

845-***-****

Cell: 201-***-****

abjku1@r.postjobfree.com

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I am a personable, proactive, diligent candidate currently seeking an

Office Administration position.

I wish to combine my administrative and technical skills in a professional

work at home environment.

I am committed to meeting deadlines and exceeding expectations.

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PROFESSIONAL WORK EXPERIENCE

Walter Karl List Management Pearl River, NY 2005-2006

Administrative Sales Assistant ( Reports to Consumer Management Team Leader

( Heavy customer service with list brokers and service bureau's for all

incoming & outgoing orders.

( Create Lists in LFRS based on criteria & order deadline.

( Obtain Count Approval from List Broker and make necessary criteria

changes.

( Update datacards, email, fax, scan, download, track all orders/meet order

deadlines.

( Run list orders and ship out to service bureaus from LRFS.

( Complete billing into Listrack for all completed orders.

Janney Montgomery Scott, LLC Upper Saddle River, NJ

2004-2005

Customer Service Representative ( Reporting to 3 Annuity/Stock/Mutual Fund

Brokers.

( Expedite all account transactions/confirmations from NJ to Corporate

Office in Philadelphia.

( Handle all incoming calls to 5 brokers maintaining confidential and

compliance regulations,

faxing, wiring, messaging main branch. Appropriate form distribution for

transactions.

( Follow up on all ongoing orders using Thompson One Beta System.

Lawrence Erlbaum Associates, Publishers Mahwah, NJ 1998-2003

Administrative Assistant ( Reported to Direct Sales & Marketing Director.

( Handled all administrative functions for Direct mail administration which

included Internet research,

Heavy phone contact and follow up, ordering, tracking, postage &

mailings.

( Create and maintain databases and emails.

SPECIALIZED TRAINING

Long Ridge Writers Group West Redding, CT

Graduate

Fiction/Non-fiction Writing

Business Training Institute Paramus, NJ

Graduate

Diploma, Medical Billing Specialist

Lyons Technical Institute Hackensack, NJ

Graduate

Medical Office Assistant-Valedictorian (Worked as a Medical Technician

1980-1987)

ADDITIONAL SKILLS:

( Excellent Written and Verbal Communicator ( Organized/Detail Oriented (

Team Player/Good People Skills (

( Self Motivated, Excellent Multitasker ( PC and MAC Proficient ( Efficient

& Accurate Typing Skills (

References Available upon Request

Contact this candidate