Marketing/Management and Operations Profile

Highly accomplished professional with diverse experience and a solid

background in sales Management/Marketing, Operation Marketing/Management,

Customer Service and Business Relations. Exceptionally organized and

disciplined; possess well-developed interpersonal skills and the ability to

motivate and direct others in a supportive, cooperative team environment.

Business administration expertise; coordinate with management, Generate and

Maintain records and reports, secure equipment and supplies and comply with

all administrative and company policies and regulations. Dedicated Manager

with a strong work ethic and the ability to build lasting client/peer

relationships. Proven ability to acquire and deepen business relationships,

sales, marketing and PR strategies. Track record that demonstrates self-

motivation, creativity, and initiative to achieve both personal and company

goals.

Professional Profile

Assistant Branch Manager

Chase Bank - Scott, LA (2008 - 2010)

. Manage operational functions including Marketing, loss control,

compliance, and customer retention and audit standards

. Supervise, coach and develop Tellers, Senior Tellers and Lead Tellers

regarding policies, procedures, products, systems and banking

transactions

. Strong knowledge of branch operations, paying and receiving

transactions, regulatory compliance, and bank policy & procedure

. Lead and develop branch teller staff to meet customer's service needs

and to foster an environment in which all employees can perform their

best work in a team environment

. Help conduct daily huddles and debriefs and personally handle sales

and service interactions with customers during peak volume periods.

. Additionally, supported the Branch Manager in the general management

of the branch, and worked together to improve branch performance,

including Branch Profit & Loss, Service Scores, Sales Campaign Results

District Sales manager

Shelmar Marty's LLC - Memphis, TN (2005 - 2007)

. High paced, high volume retailer. Responsible for 14 stores in four

different states consisting of three members of management and a staff

of eight to fifteen people. Stores averaged 16 million in sales and

inventory.

. Maintained expenses below budget through accurate planning, purchasing

and cost effective operating procedures, recorded sales, balanced

daily cash and maintained Inventory.

. Planned and managed significant remodeling and new store openings for

13 stores in the company, computer installation and merchandising.

. Accountable for budgeting, cost control, payroll, general accounting

and full p&l

. Developed marketing strategies to increase traffic, analyzed market

demographics, defined the target market, and determined advertising

placement.

. Assisted buyers with inventory purchases and placement after

determining target market

. Investigated and resolved service complaints to ensure customer

satisfaction and repeat business.

. Recruited, hired, supervised scheduled, and motivated staff. Trained

staff to enhance customer service and increase profit through

suggestive selling

. Created and promoted innovative programs and initiatives including

training manuals and policy and procedures for the company.

Associate Manager

American Eagle Outfitters - Clarksville, TN (2001 - 2005)

. Advanced through promotions to become Associate manager (next in line

for Store manager Position). Provided strategic, operational and

fiscal leadership and maintained national presentation/service

standards in all assigned locations.

. Vanilla-box location, implement sound merchandising and loss control

strategies; execute corporate programs, promotions and policies; and

obtain optimal customer satisfaction, associate productivity and P&L

results.

Education

Austin Peay state University Clarksville, TN - Bachelor of Science in

Business Administration Concentration in Marketing

Recently Completed accounting Fundamentals 1 & 2 - Northwestern University

Natchitoches, LA Continuing Education

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