Manager Customer Service

Justin Bronk

**** **** ***** ***/***-**** (h)

Conifer, CO 80433 e-mail: abjktj@r.postjobfree.com

Executive Summary

Over fifteen years of Operations Management, Production Management,

Manufacturing and Engineering experience within hi-technology, general

industry, aerospace and finance. High energy, penchant for multi-tasking

and unique mix of Operations Engineering and Manufacturing provides the

content for executing efficiently against the most aggressive business

requirements, without direction. Strong team leader able to manage all

levels of personnel to consistently meet or exceed company goals and

financial objectives.

Professional Experience

Operations Consulting; Business Transfers & Valuations 2009 -

Present

Provide Operational Consulting advice, primarily to Manufacturing

Businesses, in order to improve Net Income and Cash Flow. Business

Brokerage Consulting: Prepare Business Summaries in preparation for a

business sale--involved in all phases from sales to seller assessment,

financial analysis, business valuation, buyer assessment, negotiation of

price & terms, documentation review and execution of the sale.

COORSTEK, INC. Manufacturing Manager

2007 - Nov 08

- Manufacturing, Manager over nine departments encompassing ninety

personnel-total P/L responsibility of $15M+. Groups include Ceramic

Material Preparation, Casting, Pressing, Kiln Firing, QC, Lap/Polish and

Laser.

- Improved OTD from 75% to over 88%; reduced scrap in all groups from 20% -

50%.

- TS-16949 certified.

M&A, Business Transfers & Valuations (self-employed) 2006 -

2007

Transacted/Sold a number of businesses on behalf of the principals,

involved in all phases from sales to seller assessment, financial analysis,

business valuation, buyer assessment, negotiation of price & terms,

documentation review and execution of the sale.

CREDENCE, INC. [previous division of Schlumberger, Ltd.] 1997

- 2005

Operations Mgr., Program Mgr., Quality Mgr.

- Managed personnel within manufacturing, purchasing, assembly and test of

three ISO-9001 & ISO-14001 compliant Semiconductor Test Equipment product

lines applying Lean Manufacturing Techniques.

- Reversed an unsatisfactory business unit within 9 months by increasing on-

time delivery ten-fold by correctly adjusting long lead-time items in

MRP, ensuring critical suppliers were apprised of expectations, and

setting parameters for Marketing regarding build plan changes.

Furthermore, Mean-Time-Between-Failure was increased six-fold by

regularly identifying the top failing items and working with suppliers to

rectify.

- Ensured compliance of CAL-OSHA & EPA regulations through maintaining

internal safety program as QHSE Manager.

- Directed Supply Chain Managers throughout the outsourcing process of SMT

and PCB Assembly to ensure future OEM providers were properly selected,

audited and qualified.

- Produced build plans in conjunction with Product Marketing, Manufacturing

and Materials, reconciling customer requirements with production

resources & material availability to achieve gross & net revenue income

objectives.

- Exceeded or met New Product Introduction milestones by directing a group

of fifteen Project Managers and Manufacturing Engineers to effectively co-

ordinate activities among Engineering, Materials and Production through

NPI teams.

- Introduced to production a higher performance unit @ 20% cost reduction

within three months of receipt from Engineering, by standardizing and

reducing the total number of components, performing make v. buy analyses,

and closely tracking costed BOMs.

- Improved Customer Satisfaction by over 100% through Program Management

initiatives focused on resolving field defects and reliability issues.

- Reduced the defect rate within PCBA/SMT by 85% within a 12-month period.

HATHAWAY CONSULTING Woodland Hills, CA 1996 - 1997

Management Consultant

- Provided consulting services for businesses suffering from operating

inefficiencies.

- Other Responsibilities included Merchant Banking activities.

- Led top 10% office in deal submissions--M&A activities designed to match

buyers with sellers, focusing on asset-based companies with revenues

between $10MM and $100MM.

LEWIS ENGINEERING, INC. Valencia, CA 1991 -1996

Vice-President, General

Manager

- Primary business: OEM contract design, manufacturing and precision

assembly company.

- Generated and executed a Marketing blueprint which produced a 40% average

growth rate, while increasing operating margins by 55%.

- Tripled the customer base within three years.

- Primary responsibilities included: Sales, personnel management, material

procurement and processing, Supply-Chain Management, customer service and

planning.

3D SYSTEMS, INC. Valencia, CA 1988 - 1991

Project Engineer/Manager

- Primary business: StereoLithography or "Rapid Prototyping"- These

products create three-dimensional parts from CAD software.

- Regularly improved upon product development timelines and material cost

objectives, resulting in the receipt of a unique award to commemorate

these achievements.

- Coordinated Materials, Engineering, Operations and Field Service efforts

to ensure new products met or exceeded specifications.

- Increased gross revenues by $7MM by releasing the SLA-190 product four

months ahead of schedule, within cost targets.

ROCKWELL INTERNATIONAL, INC. Canoga Park, CA 1986 - 1988

Instrumentation/Test Engineer

- Exceeded throughput targets regarding Space Shuttle Main Engine hardware

testing.

- Constructed the operating guidelines for our department.

- Taught Robotics to Rockwell International employees (through West-Coast

U.).

Education Georgia Tech Atlanta, GA

1983 - 1986 BS, Applied Physics

- Honors graduate; emphasis on Optics, Lasers and Electrical Engineering.

- Member, Georgia Tech Flying Club.

Professional Memberships

- Cato Institute (Washington D.C. based think tank)

Languages

- English (Native Language); Spanish, proficient in reading, writing and

speaking.

Interests

- Reading (business publications, economics; history), Skiing; Hiking.

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