Customer Service Manager

A nthony K. Bright

**** ******* ***.

Tifton, GA 31794

Contact #: 229-***-**** (Home)

334-***-**** (Cell)

********@*****.***

Objective

To secure a position utilizing my skills and past work experience to further myself

within a successful company.

Relevant Experience

STAPLES Easy Tech Expert

May 2010 - present Tifton, GA

• Supervise Technology area - responsible for meeting daily/weekly sales goals and

monitoring of Technology associates

• Diagnose and repair technology equipment (i.e. computers and laptops)

WALMART DISTRIBUTION CENTER Systems associate / Truck

Maintenance Garage Tech I

December 2006 – October 2007

Alachua, FL

• Assisted in start up of DC 7035 in the Systems area – set up systems room:

installation of cabling equipment, printers, computers, etc.

• Perform weekly PM’s on systems equipment throughout Distribution Center.

• Repair and perform PM’s on trailers, APU’s and Kubota; also performed inbound

inspections of trailers located on the DC lot.

• Fuel and perform required fuel island inspection of Wal-Mart OTR tractors.

Maintain fuel island equipment.

• Perform other miscellaneous maintenance duties as assigned –i.e. change OTR

tractor tires, repair truck headlights.

WALMART DISTRIBUTION CENTER

SPOC/Systems Operator

November 2004 – September 2006

Brundidge, AL

• Trained on multiple types of power equipment – also worked in several areas of

building such as SPOC/Maintenance, Shipping, Quality Assurance, Reclamations

and Data Processing Systems (Remedy and Billing).

• Oversee procedures related to mechanized cranes with the distribution facility

including but not limited to keying of reports and identifying and solving mechanical

and procedural concerns related to mechanized areas.

• Member of remodel crew for Wal-Mart Supercenter - duties included but not limited

to: assembling and disassembling modulars throughout building, responsible for

setting up cash register areas and all self checkouts, operated fork lifts and scissor

lifts for multiple assignments.

BUDWEISER 2nd Shift Warehouse Supervisor

August 2004 – November 2004 Troy, AL

• Supervised warehouse operations for receiving and shipping of Anheiser Busch

products: responsibilities included rotation of in stock merchandise, oversee

loading of trucks for delivery and general maintenance on delivery trucks.

OFFICE DEPOT Customer Service Manager/Key Carrier/

Technology Specialist

September 1999 – August 2004 Marietta, GA

• Responsible for managing daily front end operations – includes register duties,

cash audits, paperwork and employee observations.

• Assisted in several remodels related to Millennium and M2 stores throughout the

metro Atlanta area specifically related to Technology area.

• Responsible for setup of all technology equipment – including installation and

wiring of Technology department.

• Managed daily store operations – including safe audits, opening and closing

stores, and team meetings to review goals for each day and to review previous

day’s achievements.

• Responsible for up to date knowledge on all the latest technology products Office

Depot sells.

• Provide Fanatical Customer Service to every customer on a daily basis.

• Responsible for weekly departmental and Protection Plan sales goals.

• Provide leadership role to fellow colleagues due to extensive knowledge of Office

Depot procedures and Technology products.

• Team player - Cross trained in other areas of store such as Furniture, Supplies,

and Copy Center.

• Certified Fork Lift operator.

GART SPORT CASTLE/SPORTSMART Department Manager, Athletic Apparel

January 1999 – July 1999 Denver, CO

• Managed largest department in Gart’s chain, selling between $200,000 and

$250,000 in

• merchandise per month.

• Provided customers with the highest level of customer service while maximizing

the opportunity for suggestive selling.

• Addressed and resolved loss prevention issues that occurred in the department.

• Hired, trained and motivated new employees to increase sales and go beyond the

required goals.

NORWEST ADMINISTRATIVE SERVICES

Equipment Operator November 1997 – January 1999

Denver, CO

•

• Worked as an equipment operator on the Jet Star mail sorter.

• Responsible for maintenance and upkeep on sorting and postage machinery.

• Handled between 50,000 and 100,000 pieces of outgoing mail per day for the

Regional facility of a major banking and financial institution.

• Used all types of sorting, postage machines and inserting machines including most

Pitney Bowes equipment.

• Maintained all reports for the U.S. Postal Service and balanced the accounts to

insure accurate payment.

References Available Upon Request

Contact this candidate