Customer Service Representative
Resume:
Dekeesha Richardson
Montgomery, Alabama 36116 abjkrj@r.postjobfree.com M: 334-354-
1703
Qualifications Summary
An administrative professional with over 10 years experience in the
financial industry. Outstanding interpersonal, communication, and
organizational skills. An efficient, hardworking, goal oriented, and a self
starter team player who analyzes and solves complex problems, produces
quality work while maintaining production targets, and is eager to learn
and share knowledge with others. Skills include: Problem Solving,
Organization, Customer Service, Multi-tasking, Time Management, and
Administrative Writing
Professional Experience
Regions Financial Corporation - Montgomery, Alabama 2005-2008
Production Support Clerk
Maintained monthly management reports for upper management and performed
daily department audits as a team leader.
? Manually indexed consumer and commercial loans with 99% accuracy rate
by using technical knowledge and attention to detail
? Selected to train new employees on different job processes due to
broad system knowledge and department experience
? Served as a Certified Facilitator for company projects
SouthTrust Bank- Montgomery, Alabama 2004-
2005
Due Diligence Loan Processor
Reviewed and prepared commercial loans. Forwarded loan documents for
recording purposes and ordered loan documents as needed to further expedite
closing procedures of loans.
? Entered data into computer for loan closing procedures with a high
degree of accuracy and speed
? Crossed trained in multiple areas within department
Regions Mortgage- Montgomery, Alabama 2003-
2004
Post Closing Clerical Specialist
Reviewed mortgage loan documents and updated retail loan information.
Managed customer escrow accounts.
? Entered data into computer for loan closings with a high degree of
accuracy and speed
? Maintained mortgage loan documents suspense reports on a daily basis,
reflecting outstanding documents for Conventional and Correspondent
loans
? Responded to written and verbal inquiries of both external and
internal customers through written correspondence, telephone, and
Senior Customer Service Representative 1999-
2003
Responded to external by phone and written correspondence and internal
customers . Processed and reported erroneous credit information to the
three credit bureaus, implemented mortgage insurance deletions, performed
deletion procedures of 2nd mortgage liens, and processed mortgage payoff
requests.
? Maintained highly constructive relationships with customers while
resolving complex mortgage related issues
? Received excellent review ratings and commendations for producing
quality work
? Designed and implemented databases that were used to record customer
correspondence daily
? Sorted incoming mail and distributed to the appropriate departments
and personnel
? Operated switchboard as a front desk clerk
? Received Employee of the Quarter recognition
Education
Faulkner University - Montgomery, al
2009
B.S. Business Administration- Major
George Washington Carver High School
1995
Diploma
Certifications/Awards
Certified Facilitator
2006
Employee of the Quarter
2002
Dekeesha richardson Page Two
Special Skills
. Microsoft Office (Word, Excel, PowerPoint, Access)
. Operating Systems (Windows 98, ME, XP)
. Outlook Express
. Internet Explorer
. Lotus Notes
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