Customer Service Sales
Resume:
Amber N. Crane
Alton, IL ***02
abjkre@r.postjobfree.com
Highly-motivated professional with strong work ethic and commitment to
exceptional customer service has opportunity to be an asset to your team.
Multi-tasking is second nature and possesses excellent organizational and
interpersonal skills.
CORE PROFESSIONAL STRENGTHS
Account Consumer Banking Sales Goals / Action
Development Programs Plans
Cash Management Bank Compliance Budget Management
Detailed Oriented Goal and Deadline Driven Staff Coaching /
Supervising
EXPERIENCE AND SELECTED ACHIEVEMENTS
TheBANK of Edwardsville, Alton, IL 2004 - 2008
Interim Retail Operations Supervisor / Lead Teller II / Customer Service
Consultant
Supervised seven employees
Managed numerous vaults with funds ranging from $20,000 to $100,000
Replenished ATM funds
Performed teller audits, overrides and supervisor approvals
Balanced daily transactions and verified cash totals
Created NSF reports and authorized processing of NSF checks
Resolved customer concerns and inquiries
Aid in setting new policies and procedures for service functions
Achieved and often exceeded multiple sales goals
Multi-Care Specialists, Edwardsville and Granite City, IL 2003 -
2004
Receptionist
Maintained confidentiality to all HIPAA guidelines
Managed telephone system with ten incoming lines
Scheduled appointments with in-house physicians and outside specialists
Obtained insurance and pertinent patient information for files
Collected payments and applied billing codes to procedures
Developed X-ray films and assisted other medical departments as needed
Pampered Pets, Granite City, IL 2002 - 2003
Assistant Store Manager
Supervised associates and care of animals
Determined and met needs of customers
Accepted deliveries, verified quality of animals and condition of
merchandise
Reviewed and approved invoices, investigated and resolved discrepancies
Uploaded product information and linked to centralized shared database
Coordinated and preformed periodic inventory counts
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