Customer Service Data Entry
Resume:
Julie E. Hedrick
*****-*******@*******.***
OBJECTIVE
I am starting a new, yet familiar, career path, either in the
clerical/office/receptionist or the customer service/help desk/call center
area. Data Entry is also a preferred field. I hold an A.S. Degree for
Paralegal AND an A.S. Degree for Legal Administration, but I do NOT
restrict myself to this area of employment, and I am open to starting at an
entry level. I have what I like to call "staying power", so to find an
employer that will appreciate my strong work ethic and ability to grow and
retire with the company is my goal...and when given the chance, I will
accomplish your goal. I am reliable, very organized and use to adapting to
adverse conditions, and multi-tasking. One of my strong points is my being
comfortable with everything relating to Customer Service and Public
Relations, and I take pride in the fact that I have a rare quality called
"common sense."
EDUCATION
Associate Degree - Paralegal
2000 - 2002
Associate Degree - Legal Administration
2001 - 2003
Awards and Achievements
Presidents List; Deans List; M.D.A. Certificate of Appreciation;
Published articles & Drawings for " NALC Local #330
Digest"; USPS Safety Award Recognition; USPS 15 Year Safe Driving Award;
Labor information published in "Summit
City Mailbag" 2002.
SKILLS
(basic to intermediate) knowledge with the use of, PC's;
typing/keyboarding; MS Windows; MS Office-Word; Excel; Access; PowerPoint;
transcription; data entry; group speaking; scheduling; legal document prep;
multi-line phone system;
(expert) knowledge with team relating; multi-tasking; detailing &
maintenance; commuting/delivery; driving ton (USPS jeep); driving ton
(USPS step-van); driving USPS L.L.V.; driving box truck; research ; filing;
recording; organizing/sorting; order/stock/inventory;
telecommunications; customer service; public relations; continuous
education;
COMMUNITY WORK
Community Volunteer:
M.D.A. (Muscular Dystrophy Association) / N.A.L.C. Coordinator
2000 - 2001
South Bend City Election Committee - Pole Clerk
2003
South Bend City Election Committee - Judge
2006
Other:
Home Schooled my son through Jr. High (6th, 7th & 8th grades)
2000 - 2003
WORK EXPERIENCE
Bowne & Co., Inc South Bend, IN
12/10/2007 - 6/7/2010
.Project Coordinator / Data Processing
* Customer Service / Relations
* Multi-line Phones
* Data Entry
* Filing / Multi-tasking
* Orders
.Pricing/Billing Prep
* Data Entry
Notre Dame Catalog Center South Bend, IN
3/16/2007 - 10/11/2007
.Customer Service Representative / Data Processing
* Customer Service / Relations
* Front Desk / Help Desk
* Data Entry / Capture / Filing
* Multi-tasking
* Multi-Phone System
* Orders / Complaints / Solutions
Corporate Services, Inc, South Bend, IN
3/2006 - 10/2006
.Call Center / Data Processing
* Customer Service / Relations
* Front Desk / Help Desk / Multi-line Phones
* Scheduling (via deliveries/dispatch)
* Data Entry / Capture
* Filing / Multi-tasking
* Orders / Complaints / Solution
South Bend Tribune (Independent Contractor), South Bend, IN
11/2004 - 10/2006
.Delivery
* Customer Service / Relations
* Delivery Prep
* Scheduling
* Data Entry
* Loading / Unloading
* Routing / Map reading / Manual Logging
* Multi-tasking
D.H.L. Worldwide, South Bend, IN
5/2005 - 10/2005
.Delivery
* Order Pick-up / Deliveries
* Customer Relations
* Data Entry
* Sorting / Organizing
* Lifting / Loading / Unloading
* Commuting
* Multi-tasking
* Routing / Map reading
* Shipping / Receiving
U.S. Postal Service, South Bend, IN
3/1987 - 12/2003
.Clerk / City Letter-Carrier
* Organizing / Sorting / Casing
* Lifting / Packing / Stocking
* Data Input / Manual Logging
* Sorting / Casing / Organizing
* Data Entry
* Lifting / Loading / Unloading
* Commuting / Delivery (walking 95% driving 5%)
* Customer Service / Relations
* Multi-tasking / Continual Education
* Routing / Map reading
* Shipping / Receiving
Sommer's Graphics, South Bend, IN
2/2000 - 7/2000
.Bindery & Mailroom Assistant
* Copier / Printer / Fax
* Collating & Inserting machines
* Small Binding, Staple & Folding machines
* Multi-tasking
* Continual Education
.Delivery
* Order Pick-up / Deliveries
* Customer Relations
*EMPLOYMENT HISTORY PRIOR TO 1987, PERSONAL REFERENCES AND OTHER
EXPERIENCE, UPON REQUEST.
Contact this candidate