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Administrative Assistant Customer Service

Location:
Lancaster, CA, 93536
Posted:
October 12, 2010

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Resume:

**** ***** **., *********, ********** *****, 661-***-****, abjkqw@r.postjobfree.com

Delanya Speiginer McNai r

Objective

To obtain a position which will allow professional as well as personal growth.

Experience

5/2010 – 8/2010 Convergys – US Census Bureau Taylorsville,

U tah

• Worked in call center for the US Census Bureau’s Coverage Follow-up Operation –

verifying census form information previously submit ted.

6/ 2009 to 9/2009 AppleOne Staffing Salt Lake City, Utah

M TV – Bully Beatdown

• Worked as extra in the audience of MTV TV show.

N ational Teen Pageant

• Worked for National Teen Pageant as timer at interviews, t icket seller, and usher for

g irls in the pageant.

8/2008 to 5/2009 Stivers Staffing Phoenix,

A r izona

MetLife Home Loans

Administrative Assistant

• Worked independently in fast-paced business receiving new loan submissions from

eSubmit application, logged loan information into Access, created files and tagged

appropriately for team handling; responsibilities included mailing of disclosures to

homeowners, logging and distributing closing documents, and status calls; busy phones

and email.

Law Office of Bruce D. Brown

Legal Assistant

• Worked attorneys in the fields of family law and personal injury. Responsibili ties

i ncluded, but were not limi ted to the following: preparation of pleadings and

d iscovery, proofreading, editing and revision as necessary; discovery calendar,

appointment setting, initial client screening, professional response to heavy phones;

accurate t ranscription of letters, motions and memos; drafting and finalizing

correspondence and court filings.

• LECG

Administrative Assistant

Prepared Deposition summaries entering into web-based database; created Expert Binders

using highly confidential material.

6/2004 to 4/2008 SOS Staffing/Northwest Pipeline Corporation Salt Lake City,

U tah

Administrative Assistant

• Provided support for five departments; Land and Natural Resources (Permits),

E nvironmental Compliance, Employee Safety, and Pipeline Safety; working in a face-

paced environment. Duties included, but were not limi ted to creating and

maintaining vendor contracts and requests for service, working with alignment

sheets; Responsible for updating company-wide Emergency Call Book; PowerPoint

g raphs, graphic printing, creating and maintaining files, expense reports and typing

required procedures and specifications; analyze and pay all departments’ bills and

department-related invoices; scanning, budgeting, coordinate/schedule meetings and

conference calls; prepare/send invitations and agenda; order refreshments and/or

l unch; facilitate handouts, attend meetings, and record minutes/action i tems;

accommodate requests from field and outside consulting personnel regarding policies

and procedures; scan easement agreements, maintain and ensure accurate reporting

w ithin the Land Database; update web-based DOT Pipeline Safety codes and

I nterpretations. Member/participant of NWP Business Resource Diversity Group.

9/2002 to 9/2003 L aw Office of James I. Watts Salt Lake City,

U tah

L egal Assistant

• Worked with sole practitioner attorney who worked in the fields of family law and

c riminal law. Responsibilities included, but were not limited to the following:

p reparation of pleadings and discovery, ensuring that all documents were proofread,

edited and revised as necessary; discovery calendar, appointment and deposition

setting, coordinate t ravel arrangements and t imekeeping, billing, ini tial client

screening, professional response to heavy phones and email; accurate t ranscription

of letters, motions and memos; drafting and finalizing correspondence, court filings

and telephonic conferencing.

8/2002 to 9/2002 SOS Staffing Salt Lake City, Utah

Secretary to Di rector of Office of Asian Affairs, State of Utah

• Composed, created and edited writ ten correspondence as requested by Director;

p repared wri t ten materials; proofread for proper spelling, format, grammar;

t ranscription of reports and minutes, customer service, greeting visitors, coordinated

appointments, council meetings, workshops and community events; prepared t ravel

a rrangements, financial reimbursements, updated and maintained files.

11/1998 to 6/2002 Exclusively Legal San Diego, California

L egal Secretary Floater

• Worked for various law fi rms and li tigating attorneys; prepared correspondence,

memos, drafting and finalizing of pleadings, motions and discovery; deposition

summaries, prepared and executed court filings; in all courts, including Court of

A ppeals; heavy t ranscription, client communication and contact, kept calendar and

d iscovery calendar using Abacus and physical calendars; appointment and

deposition setting, t ravel arrangements; law library and In ternet research.

12/1986 to 11/1998 Mu r ray & Associates San Diego,

California

Legal Secretary/Operations Manager

• Managed office specializing in personal injury li tigation (Insurance defense),

administrative duties; allocated assignments, client contact, busy phones;

t ranscription; prepared draft and finalized discovery, motions, pleadings and other

documents; coordinated depositions and t ravel arrangements; supervised usage of

local rules and court filings; assisted in court appearances (Exhibits), conducted

i nterviews of potential employees; implemented new office procedures.

Qualifications: WordPerfect, Microsoft Word, Windows XP, Vista, Transcription, Excel,

Power Point, Publisher, Outlook, GroupWise, PCLaw, HotDocs, Concordance, Westlaw,

Legal Solutions, Lexis, GIS Facilities Maintenance, Markview, Oracle, IBM RecordNow;

Konica all-in-one and all office equipment; skilled in handling sensitive

i nformation/confidential matters, self-motivated, creative, resourceful and versatile; ability

to work independently, learn quickly and adapt easily to changing work environments;

m ulti task and detail oriented.

R eferences: Available upon request



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