Customer Service Administrative Assistant

Lyana R. Hernandez

**** ****** ****** ****** ● Riverside, CA 92501 ● 951-***-****

OBJECTIVE

To support the growth of Harris Solutions Group through extensive experience in administrative support.

QUALIFICATIONS

Productive, multi-tasked, well-organized, detail-oriented individual committed to team efforts

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Proficient with Windows Vista; Excellent written, communication, analytical and customer relations skills

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Continuous record of employment in jobs with increasing levels of responsibility and skill sets

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Software: Microsoft Office 2007 (Word, Excel, Outlook, Access, PowerPoint), Oracle, Primavera Expedition,

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Adobe Acrobat/Reader, Corel Paint Shop Pro X2, Lotus 123, WordPerfect, Quattro Pro, Sigma Plot

EXPERIENCE

2007 – 2008

Sr. Program Assistant III - Transportation

Post, Buckley, Schuh & Jernigan, Inc. (PBS&J), Orange, CA

Organized special events, travel arrangements, corporate agendas and itineraries for senior management,

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engineers, and supporting staff

Responsible for project meeting coordination, set-up and composition of meeting minutes for distribution

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Administered all department correspondence, prepared and analyzed recurrent and one-time reports

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Processed monthly expense reports reflecting supporting documents and budget code indexes

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Developed matrices and detailed organization filing system for ease of document classification and

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identification

Composed all departmental documents and performed technical editing and formatting of special reports

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2004 – 2007

Program Assistant III – Construction Management Services, Environmental Sciences

Post, Buckley, Schuh & Jernigan, Inc. (PBS&J), Henderson, NV

Reconciled monthly billing reports, responsible for meeting coordination and set-up, and composed

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meeting minutes for over 30 County projects

Ensured project reports and technical reports (i.e. Environmental Impact Statements, Environmental,

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Biological Assessments) met County regulations and guidelines by preparing and emphasizing on technical

editing, and formatting of reports.

Primary point of contact for and acting liaison between management, personnel, clients, and vendors to

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ensure strong customer service of internal and external customers

Processed monthly expense reports reflecting supporting documents and budget code indexes

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Maintained strong office management by initiating calls for follow up and coordinate actions and services

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1999 – 2004

Administrative Assistant – Engineering/Design, Construction

Bechtel Infrastructure Corp., Las Vegas, NV

- Responsible for sales and shipments of bid packages (i.e., contract drawings, specifications, addendums)

- Supported team members and clients by expeditious preparation and distribution of all departmental paperwork

- Developed matrices and assembled supporting documentation for arbitration

- Expeditiously reviewed and administered all incoming/outgoing communications

- Updated and distributed various internal reports, maintained highly effective databases, filing, tracking and

distribution system

- Responsible for training new hires on all office procedures

EDUCATION

20 years of work experience in related positions

PBS&J University, Online – Continuous education within company’s online eLearning courseware. Certificates of

completion for various administrative courses.

Statistical Process Control Training, Corona, CA – Certificate of Completion May 1995

Office Occupations, Riverside County Office of Education, Corona, CA – Certificate of Completion June 1993

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