Manager Store

Olga Acosta

214-***-****/ abjkpt@r.postjobfree.com

Summary of qualifications:

Excellent oral and written communication skills, exceptional customer

service skills

Great analytical and problem-solving abilities with a strong focus on

attention to detail

Multi-tasking capabilities and effective time-management techniques

Ability to work independently with minimal supervision and as a part of a

team

Technically proficient with PCs (Windows, MS Word, MS Excel, Power Point)

and peripherals

Hardworking and reliable; recognized for assuming additional

responsibilities

Education:

Associate in Applied Sciences (Radiologic Technology)

El Centro College, 2010; GPA 4.0/4.0

Work Experience:

El Centro College Business Office Cashier (Dec., 2008-present)

Welcome students as they contact the business office personally or by

telephone, and explain the services available, payment categories, and

billing procedures; direct students to appropriate departments per

established policies and procedures; answer all incoming calls and route

them to the appropriate staff; generate fee receipts for each student, and

assure that all information provided have been checked out properly; review

and verify student payment plans and compute the charges to be paid by the

student; collect balances due, deposits or down payments; issue cash

receipts; act as resource to students and other customers regarding issues

concerning payment or business office block on a student account, perform

data entry to spreadsheets or other accounting related worksheets or

computer data bases, other clerical duties (typing, faxing, filing, sorting

and opening mail, copying, etc.).

El Centro College Learning Center Math Tutor (Aug. - Dec., 2008)

Provided individual and group tutoring to students of all levels (Basic

Arithmetic to College Algebra 2), helped meet the requirements of their

assignments and to improve their general math skills, facilitated

exploration of Math XL and other computer-based self-help programs,

participated in the development of instructional materials and maintained

records.

Card and Party Factory Assistant Store Manager (Sept., 2005- Jul., 2008)

Oversaw daily store operations including handling cash and managing staff

of 15 employees; provided administrative assistance for upper management;

assisted with preparations for large meetings; coordinated with vendors to

order new merchandise and maintain existing stock and supplies; distributed

mail and miscellaneous shipments; generated multiple reports and maintained

records; analyzed data; conducted interviews for positions open; reviewed

new hire paperwork for accuracy and completeness; maintained all employee

records and files; trained new employees.

Motel 6 Front Office Clerk (Apr. - Sept., 2005)

Handled large volume of customer check in/ checkout; saw to resolution of

customer complaints; operated computerized switchboard; followed-up on

computerized and verbal wake-up calls; prepared and explained the charges

and processed payments, carried out all paperwork and manual billing;

maintained cash draw, disbursement sheets and credit card authorizations;

answered questions about services and provided information about area

attractions or other matters of public interest over the phone and in

person.

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