Operator Sales

Francine Holmes

****

Auburn Place

Jonesboro,

AR. 72401

(870)

***-****

*****************@***.***

Technical Expertise

IBM 360/3083/3084/3090 ProComm

Server, BRMS,MIMIX 4.0

Amdahl 5890/600E,Honeywell DPS870 Citrix,

Excel, Infoman, Microsoft Outlook

Stratus RS6000,Omegamon,Tmon Windows

95-XP, Heat, Storagetek 4400 Silo

Lotus Notes, Microsoft Word, Internet IBM

3480,3490 tape drives,Personal Computer

AS400,Tandem,Boole&Babbage Monitor DASD ProComm

Server, BRMS,MIMIX 4.0

Maestro Production Monitor, Tivoli, Tandem IBM 4345/3800

Laser/Impact Printers

IBM 3745 Front-end Processor

IBM ATL,Dictaphone,fax, copier,typewriter

Professional Experience

Abilities Unlimited

02/2008-Present

W.A.C. Aide/Teacher

Teach mentally challenged adults educational and life skills in a classroom

setting.

Cold Water Creek

12/2007-Present

Store Associate

Greet customers, inform them of current sales, new merchandise, assist with

selection, accessories and final sales. Receive inventory, replenish store

displays

and help resolve customer issues.

Do Little Pets

11/2007-12/2007

Kennel

Helper

Feed and care for animals and their living quarters

Department of Health/Human Services for the State of Arkansas

05/2006 - 04/17/2007

Food Service Worker

Prepare food according to state regulations for mentally

challenged adults residing at

This state run facility. (Jonesboro Human Development

Center)

Secretary I

State of Arkansas Notary Public Commission #12358540

Types and proofreads all parts of Individual Program Plan, create narrative

and training support

Objectives for Program Coordinators from Dictaphone and/or rough draft and

from information

gathered from various assessments. Performs clerical support for Social

Services Department.

Answers phones for switchboard operator. Design brochures and flyers for

the facility.

Express Personnel Services

Receptionist/Operator

02/2006 -05/2006

Receptionist for Carlock Honda greeting the general public

and executing credit checks.

Operator for PCS Answering Service for doctors, clinics,

funeral homes and etc.

Fire and Ice Hair Care Receptionist 12/2004

- 02/10/2006

Schedule and consult clients regarding salon services via

phone and in person.

Arizona Commissioned Notary Public 02/2001 -

12/2004

Notary Public at the request of Supervisor, Tom Willis for Air

Jamaica (Sky Harbor Airport)

Performed a service to the general public by verification of

identification regarding passports, drivers license, state

identification, birth certificates and marriage license

Finger printed passengers whenever identification was questionable

according to state law

Wells Fargo Security Data Center Security Analyst II

08/2004 - 09/2004

Set-up security access for all Wells Fargo employees nationwide.

Security Access (AS400, IBM Mainframe computers) and devices

(Instant Messaging, Blackberry).

Fielded questions from users concerning availability and usage of

authority granted

Documented, followed-up and escalated any on-going or potential

issues via a problem ticket

TechStar Technical Services, Inc. Data Analyst

09/2001 - 07/2004

Monitored, identified, calculated, accumulated and processed patient

and client information

Screened Client advocate questions and escalated or initiated

corrective action. Pro-actively recognized and documented areas

requiring adjustments, modifications or improvements and submitted

those recommendations for implementation.

Continued operation, start-up, shutdown (IPL), recovery and/testing

of a variety of components which comprise Mainframe Operations

(AMEX,CBOE and Advance PCS).

American Express - 02/1999 - 07/2001

CAS Operator

Supported daily operations and testing in the areas of TPF and MVS

Performed a variety of operational procedures and tasks, which

included administrative duties such as daily and monthly reports,

training and documentation of any developing or on-going problems and

their tentative resolutions.

Compiled a training manual and conducted classes for newly hired

trainees in order to bridge the communication gap between TPF and MVS

Operators within AMEX

Assisted in assurance testing of PTF patches, changes installs and

etc.

Chicago Board Options Exchange -10/1987 -01/1999

Senior Computer Operator/Technical Support Analyst/Regression Test Analyst

Conducted point to point testing was crucial in a trading floor

environment. Inaction with traders, outside vendors, users and firm

members required excellent discretionary communication face to face and

by phone. Tested critical changes in a test environment before its

approval in production due to an unexpected occurrence was a daily

task in the position as a Regression Test Analyst.

Assisted in integration testing, assurance testing, guidelines,

implementation plans, test plans documentation and operation turnover.

Coordinating test systems and connections, in addition to supporting

those systems were implemented daily. Verifying existing code for Y2K

environment was a daily objective in the pursuit to make Y2K compliant.

(Worked with clients, users and in-house personnel on a daily basis in

monitoring, documenting and escalating any unusual or existing issues;

follow through with appropriate follow-up, investigation and resolution

in determining the root cause.) Communicated verbally, and in writing,

in order to thoroughly document information and to disseminate

information to staff, clients and etc.

Identified concerns, recommending a course of action and submitting

such an action for implementation. Field, investigate and resolve any

clearing house complaints or concerns regarding stock option trades or

the availability of specific routing devices and summary reports

Initiated bridge calls (conference calls ) when an event was on-going or

if corrective action required approval from several division chiefs or

sources. Supervised and scheduled a total of 6 employees during the

weekend shift according to workload schedules.

USDA Kansas City Computer Center 02/1982 - 10/1987

Senior Computer Operator/Facilitator

Drafting and presenting doable initiatives to the Quality of

Worklife Committee under the direction of political appointee John J.

Franke Jr. In order to bring about a positive influence concerning

government workers was a pilot project, which lasted until the budget

was cut. This project requiring a lot of interaction with managers

and department heads.

Education

Northeastern Illinois University

Computer Science - Major

Moody Bible Institute

Theology

References:

Dr. Dave Marzewski 870-***-****

Dr. Larry Dale 870-***-****

Linda Wood 870-***-****

Steve Blaho 312-***-****

Ray Howard 214-***-****

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