Customer Service Administrative Assistant

Cynthia L Byrd

**** ******* **** # * ******, WI *3511 608-***-****

********@*****.***

[pic]

Objective To obtain a career that will help my employer and

further benefit my experiences.

Experience

Crossroads

Counseling Center

April 2009-Present

Janesville, WI

Administrative Assistant and Medical Records Clerk

Schedule appointments, answering multi-line telephones,

intake clients, submitting medical record requests to

therapists, verifying the medical record requests and

sending them out to the requestors, perform general

secretarial work such as filing, making copies, and

collating. Filling out and sending prior authorization

request for state insurance.

Skills acquired: customer service, patience, discretion,

confidentiality.

Lab Safety Supply July 2006-May 2008

Janesville, WI

Customer Service Representative

Answering customer questions, placing customer orders,

entering hard copy orders, directing customers to the

correct departments for further assistance.

Skills acquired: Data entry, customer service skills

Lab Safety Supply September 2006-May 2008

Janesville, WI

Switchboard Back-Up

Answering multi-line telephone, transferring calls to

correct departments, screening calls for executives,

paging employees, filing paperwork, faxing and copying

paperwork.

Skills acquired: Multi-line telephone use, customer

service

The Janesville September 2004-June 2006

Gazette

Janesville, WI

Call Center Representative

Cold calling local citizens to sell the newspaper, send

mailings to local citizens.

Skills acquired: Communication, sales

Education

Parkview High September 2002-June 2006

School Orfordville, WI

High School Diploma

Skills and Quick learner with the ability to gain proficiency in

Accomplishments computer software programs in a minimal amount of time.

Worked with many company specified software programs

including MS Word, Excel, and Outlook.

Obtained MOUS certificate in Microsoft word from

Blackhawk Technical College while in high school.

Average typing speed of 60-70 wpm.

Contact this candidate