Customer Service Manager

P.O Box **** Shreveport, La ***** •318-***-****• *********.*****@*******.***

Cassandra A. Moore

Objective

To obtain a position with a company that will allow me to utilize my skills, knowledge and experience as a customer

service specialist, where I may grow to become an essential part of the business operations.

Experience

2009 - 2010

Trade- Mark Management Shreveport,La

Property Manager

Responsible for the operation, administration and maintenance approximately 120 apartment

units.

- Handle telephone inquiries, setting appointments, showing and renting units, processing

move in setting up leases, exciting renewal.

- Post rent payments and prepare bank deposits as well as follow up on collections, post

3-day notices and late fees and accountable for weekly bank runs.

Strong abilities in profiling tenants, evictions, rent collection, advertising, marketing vacant

units, renting leasing, move out procedures and rent roll.

2005 – 2008

Customer Service Alltel communications Shreveport, La

Handles escalated calls regarding billing, technical difficulties with ability to creatively resolve

issues while demonstrating empathy for the customer.

Identifies problems experienced by customer and utilizes problem solving skill to satisfy

customers.

Technical assistance by programming new phone equipment and resetting password for

voicemail and online bill pay and bill review.

2001 - 2004

Pel State Oil Company Shreveport, La

Assistant District Manager

Oversee, train, and develop the front end cashiers, customer service desk and cash office to

implement a professional and friendly working environment.

Hired and trained, prepared work schedules, and assigned worker to specific duties, conducted

weekly, monthly store audits, cash audits deposits and inventory control.

Enforce all policies and procedures to ensure excellent customer is provided.

Education

2009-2009

Louisiana Technical college Shreveport, LA

B. A., Business Administration

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