Customer Service Manager

Erin L Yeisley

*** * *** **

Cedar Rapids, Ia ***05

Experience:

apac January 2006-September 2010 cqa

cedar rapids, Ia

I began as a order taker and than I was promoted to a customer service rep., than i was promoted again and was taking

escalation calls. I currently work as a CQA. I monitor customer service calls and score them accordingly to the clients

needs.

infinity contacts November 2005-January 2006 customer service

cedar rapids, Ia

Business to business sales attempting to upgrade computer software.

prc August 2005-November 2005 customer service

cedar rapids, Ia

contacting previous aol customers to win back their service

Kmart October 2000-February 2005 housewares manager

cedar rapids, Ia

stocking, ordering,cashier, front end supervisor, opened service desk and front registers.

Education:

Kaplan University March 2008-June 2008 other

cedar rapids, Ia

Linn- Mar H.S. general

marion, Ia

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