Customer Service Manager
Resume:
Elizabethtown, NC ***37
*******.*******@*****.***
Dear Hiring Manager:
This letter is to express my interest in becoming an integral member of
your well established organization.
The key strengths that I possess for success in this position include, but
are not limited to, the following:
.Provide exceptional contributions to customer service for all customers.
.Strive for continued excellence.
.Strong communication skills.
.I am a self-starter.
.Eager to learn new things.
You will find me to be well-spoken, energetic, confident, and personable,
the type of person on whom your customers will rely. I also have a wide
breadth of experience of the type that gives you the versatility to place
me in a number of contexts with confidence that the level of excellence you
expect will be met. Please see my resume for additional information on my
experience.
I hope that you'll find my experience and interests intriguing enough to
warrant a face-to-face meeting, as I am confident that I could provide
value to you and your customers as a member of your team.
I can be reached anytime via my cell phone, 910-***-****. Thank you for
your time and consideration. I look forward to speaking with you about this
employment opportunity.
Sincerely,
Valerie Smith
Valerie Smith
605 West Swanzy St. * Elizabethtown, NC 28337 * *******.*******@*****.*** *
An experienced Administrative Assistant with expertise in data analysis and
administration, electronic filing systems, internal and external
communications, and production.
SUMMARY OF QUALIFICATIONS
More than two years of managerial experience with the Atlantic Coast Foods
Inc.
Was responsible for managing and budgeting the store revenue.
Develop sustained relationships with management and employees.
Proficient in updating the standard operating procedures.
TECHNICAL SKILLS
PLATFORMS AND TOOLS
Software: Adobe Acrobat 7.0 Version-Intermediate, Microsoft Word-Advanced,
Excel-Advanced, PowerPoint-Advanced, PowerPoint-Intermediate, Lotus Notes-
Intermediate
Databases: Microsoft Access-Intermediate
_____________________________________________________________
PROFESSIONAL EXPERIENCE
Regional Acceptance Corporation Whiteville, NC,2010-Current
COLLECTIONS REPRESENTATIVE I
Negotiate payment arrangements & collect past due accounts.
Perform administrative functions.
Record info regarding delinquent accounts
ACS/ Sprint Nextel Raleigh, NC, 2008-2009
CUSTOMER CARE SPECIALIST II
Provided technical support using remote applications to resolve customers'
problems/issues via phone
Expanded telephone calls at least by 50% a week.
Helped customers' with insurance discrepancies that had a variety of
technical difficulties.
Escalated calls to its respected departments.
Burger King Corporation Elizabethtown, NC, 1998-2008
ASSISTANT MANAGER
Was responsible for managing employees and job duties.
Was responsible for inventory and food distribution.
Was responsible for handling the bank deposits throughout the shift.
EDUCATION
UNIVERSITY OF NORTH CAROLINA AT PEMBROKE, 2002-2004
MAJOR: CRIMINAL JUSTICE
BLADEN COMMUNITY COLLEGE, 2005-2006
COURSE: MICROSOFT APPLICATIONS
Systems Application Process Basic Navigation (SAP)
Standard Operating Procedure Practices (SOP)
Material Safety Data Processing (MSDS)
Business-to-Business (B2B)
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