Customer Service Manager
Resume:
M O N I CA B E V E R LY
TEXARKANA, TX 75501
******.*******@*****.***
Objective
Seeking a position in customer service or administrative field.
• Data Entry
• Leasing/Property Management
• Clerical/Typing
• Medical Billing
Qualifications
8 years substantial experience providing customer support in busy call center environments for global
conferencing and collection based industry employers. Self-motivated, detail oriented and strong work
ethics.
Ability to build productive relationships, resolve complex issues and attain customer loyalty. Respect for
all compliance and complete discretion handling confidential data. Multifaceted in customer service,
collections, loan originations and general office skills. Computer and internet literate.
Relevant Experience
2006-2007 Hooper Holmes Overland Park, KS
APS Specialist
• Prioritize and collate new orders into current caseload by type of request and geographic region.
Contact applicants and/or references to conduct background interviews.
• Prepare third party vendor (billing/invoices) information requests.
• Update accurate status of orders regarding background information received. Troubleshoot
problem orders.
• Document or re-assign information gathered on Insurance Applicants.
• Inbound/Outbound calls for status of order requests gather follow-up information or troubleshoot
problems.
• Submit completed orders to assigned Team Leader for final review. Make amendments as
necessary and re-submit for approval.
2005-2006 Premiere Global Conferencing Lenexa, KS
Conference Support Specialist
• Operator assistance completing call preparation, manage conference calls per client specifications
• Navigation of multiple PC computer screens in window and menu driven environment.
• Compiling outline of overall call process including script protocol, participant lists (i.e.,
moderators, deponents, clients info.), billing processing, and handling audio recording for
company and client review.
2003–2005 AIMCO Property Management Overland Park, KS
Leasing Consultant
• Locating and qualifying potential residents, assisting current residents, lease renewals, and rent
collection.
• Handling high volume of calls from current and prospective residents, scheduling
appointments and follow-ups on inquiries. Generating and handling traffic.
• Opening and routing incoming mail, answering correspondence, and preparing outgoing mail.
Knowledge of Fair Housing, Legalities, apartment selling techniques, and industry terminology. Tax
Credit Certified.
• Assist Property Manager with developing marketing plans, and current market analysis and
trends associated with achieving property’s occupancy and income goals.
• Assist Property Manager with administrative and accounting functions (Rent roll).
• Prepare lease documentation and completing move-in transactions in accordance with the
communities established policies and procedures.
• General Administrative duties (i.e., filing, faxing, copying, typing, MS Word, Excel, and
Outlook)
Education
Graduated and received Diploma May 1997, Olathe South Senior High
Other Experience
Typing skills of 60 wpm
10 key
Multi line telephone controlling
Microsoft Works Word Processor, Spreadsheet
Microsoft Office 2010
Other Interests
www.myspace.com/ebonyechoes
References Available Upon Request
Contact this candidate