Customer Service Human Resources
Resume:
David Mack
Dallas, TX 75243
Telephone: 972-***-****
Email: abjkk4@r.postjobfree.com
CAREER OBJECTIVE
A challenging and responsible position fully utilizing acquired knowledge, skills and the
opportunity for professional growth and advancement through educational experience.
PERSONAL PROFILE
A highly self-motivated, confident and committed to excel in all endeavors... Exceptional
analytical and technical aptitude… Well organized and detail-oriented. Ability to assume
responsibility and manage resource to obtain optimum results… Highly versatile and can
adapt on all personal computers. Keen interpersonal relations skills, communicative
abilities and highly organized; maintain rapport with diverse backgrounds and
experience. Plus quite enthusiastic...
HIGHLIGHTS OF EXPERIENCE
07/25/05 – 4/19/10
BEHRINGER HARVARD FUNDS – Addison, TX
Contact: Steve McGuire: 1-866-***-****
TECHNICAL OPERATIONS DATABASE ASSOCIATE
Duties include daily clean up of SalesLogix Database. Processing Rep lists from Broker
Dealers to be uploaded to SalesLogics Database. Utilizing Track-it for work orders
submitted by internal personnel. Using FINRA and other various websites to confirm and
compare data integrity. Creating ADHOC groups for the purposes of pulling spreadsheets
into Excel, and for various other uses for data. Creation of Campaign list for Roadshows
in SalesConnect Database for the purpose of tracking information. Processing of daily
mail for service department and sending overnight packages to transfer agent.
SCAN OPERATIONS ADMIN ASSOCIATE
Administrate all areas pertaining to setting up and beta testing all changes to the
online document system for proper working order for all areas of use with in Operations,
Sales, Service, Accounting, and Transfer Agent Departments. Duties involve the training
of employees using the Online Document System and scanning software. Position
includes daily operations with Quick Scan Pro 4.5 and Internet Online Document
System. Other duties includes scanning of daily inbound subscription documents,
maintenance documents and other miscellaneous document pertaining to investor
information regarding Real Estate Investments. Helped in the conversion of over 50,000
investor paper files into a searchable PDF database which I administrated. Maintain all
Bowe Bell Howell Sidekick 1400 Scanner operations and other miscellaneous duties.
Light duties involving Microsoft Office Programs Excel, PowerPoint, Word, Outlook,
and Adobe Professional 8. Helped in the conversion of all data of the Online Document
System to a new transfer agent.
2/10/03 - 5/11/05
ODYSSEY HEALTHCARE Inc. – Dallas, TX
Contact: Nadean Riley: 214-***-****
ACCOUNTS PAYABLE SCANNING MAIL CLERK
Information regarding the position includes the daily collation of accounts payable
information scanned with Doclink Scan into Doclink Collator 1.5 and utilizing other
Microsoft Office programs Word, Excel, and PowerPoint. Duties include collating
invoices, expenses, check requests, leases, physician invoices, W-9s, UB-92s, nursing
home bills, and contracts for the purposes of being paid. Other responsibilities include the
process of the daily incoming and outgoing mail utilizing Pitney Bowes F550 folding
machine, Pitney Bowes Postage machine, plus administrative assistance in ordering all
office supplies, checks, envelopes, and other technical miscellaneous office duties
including maintaining all systems including fax machines, computers, printers, and
etc.
12/02/99 - 08/30/02
PUBLIC CONSULTING GROUP – Austin, TX
Contact: Chris Haley/Lori Bertenthal/David Rigazio: 800-***-****
SCANNING AND MAILROOM COORDINATOR
Position includes of daily retrieval and distribution of all mail (USPS, UPS, FEDEX and
AIRBORNE/DHL). Opening, sorting, and filing into specified categories to be scanned
and distributed to specified departments. Using acquired PC knowledge to operate
Scanning Utility 5000 with Canon 5020 high-speed scanner with file conversion for
daily burning of CD-R for record back up. Monitoring network server database.
Position also includes operation of a Pitney Bowes F550 folding mail machine and Neo
Post stamping machine plus maintenance of all systems for proper running conditions in
a secure environment. Coordinating and training of new and existing employees in all
area of position. Heavy data entry on various programs. Company is affiliated with Office
of the Attorney General and the Texas Department of Health - Medical Support Unit.
3/98 - 11/99
PLAQUES PLUS Inc. – Austin, TX
Contact: Susan Warren: 512-***-****
GRAPHIC DESIGNER AND LASER ENGRAVER
Using computer graphics with CorelDraw 7.0, 8.0, Corel Photopaint 7.0, and
Universal Laser 100-watt and 25-watt systems for the purpose of creating executive
awards or trophies. Responsibilities involve setting up detailed graphic layouts, for
awards to be etched and engraved with either Laser or Rotary engravers. Responsible for
writing up orders, getting customer approval for various items to be etched in to glass,
acrylic, wood, plastic, metal and marble. Other responsibilities include industrial
sandblasting, use of hand on and hand held machinery for assembly of multiple orders.
Plus calling customers for pickup by approved deadlines.
11/97 - 03/98
POS RIBBON SUPPLY Inc. - Austin, TX
GRAPHIC ARTIST
Utilizing PC computer graphics with CorelDraw 5.0 and Corel Photopaint 5.0 to create
detailed colorful layouts for business cards, brochures, quotes, and labels to be sent to
various customers.
01/96 - 11/97
IBM-MANPOWER - Austin, TX
GRAPHIC ILLUSTRATOR
Utilizing computer graphics equipment on an IBM Personal Computer to create
freehand drawings, graphs, charts, tables, commercial art, icons, and documentation
including downloaded images. Fluent in various IBM related software on a LAN based
operating system. Knowledgeable in Freelance Graphics for Windows 2.1, Freelance
Graphics for OS/2, CorelDraw Version 5.0, Corel Photopaint Version 5.0 and DOS.
Work moderately in Microsoft Word, Lotus Word Pro, WordPerfect, VM/OV, Lotus
Notes, 4.5, TAP2, and Web explorer. Customer service, proofing reading and logging in
and out jobs submitted by on site customers.
11/87-12/95
MACK FARMS - Harlingen, TX
HEAVY MACHINERY AND AGRICULTURAL OPERATIONS
Operations involve various Heavy Machinery (John Deere 4630, 4430, and 4455
FWD), implements from planters, spray rigs, groundbreakers, and other industrial
machinery. Repair and maintain all industrial equipment for proper running conditions.
Experience with using welding and blowtorch metal work equipment. Operations involve
all areas of agriculture pertaining to botanicals, grains, cotton, corn, and citrus. Which
involve planting, irrigation, and harvesting. Other operations involve the special handling
of various insecticides, fertilizers, and other hazardous chemicals.
EDUCATION AND TRAINING
TEXAS STATE TECHNICAL COLLEGE - Harlingen, TX
Drafting and Design Technology
Utilizing computer graphics equipment and hand drafting tool to produce drawing and
solve problems in mechanical, electrical, structural, and architectural drafting. Learning
principles of computer-aided drafting on various types of industry quality graphics
systems. Learned basic principles of design electro-mechanical, and descriptive
geometry, facilities planning, and project team. Honored with Presidential Honor Roll
in first Quarter.
HARLINGEN HIGH SCHOOL - Harlingen, TX
Four years of Air Force Junior Reserved Officers Training Core. Four years of art
class experience. Experience with all mediums from mixing watercolors, acrylic, oil
paints, charcoal, prism colors, pencil coloring, inking and other miscellaneous mediums
to create all forms of art. Experience with large scaled mat cutters and framing supplies.
Some brief photography thrown in to the mix as well.
REFERENCES
Professional
Mark Fuentes
Behringer Harvard
Service Director
abjkk4@r.postjobfree.com
Michael Stricker
Behringer Harvard
VP Investment Services
abjkk4@r.postjobfree.com
Debra Goldfarb Hadigian
Behringer Harvard
VP of Human Resources
abjkk4@r.postjobfree.com
ADDITIONAL INFORMATION
Deans list of 1995 for Texas State Technical College.
Presidential Honor Role for 1 quarter at Texas State Technical College.
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