Customer Service Manager
Resume:
Danesha E. Henderson
*** ****** ***** **** *** 757-***-**** ( h )
Newport News, VA 757-***-**** ( c )
abjkjt@r.postjobfree.com
EDUCATION:
Potomac Senior High School-Advanced Diploma
Germanna Community College-Psychology Major
Thomas Nelson Community College-Psychology Major
OBJECTIVE:
To seek a challenging administrative position with a company that provides
opportunity for growth and professional development. I have excellent
organizational and time management skills coupled with the ability to work
well independently and with individuals at various levels.
SUMMARY OF EXPERIENCE:
Ms. Henderson is a second year college student studying Psychology at the
Thomas Nelson Community College. She is dependable detail oriented, self-
starter with excellent oral and written capability. Ms. Henderson has
recent experience as Hostess, Restaurant Operations and administrative
Services.
WORK EXPERIENCE:
Program Assistant
April 2010-Present
Child Development Center, Fort Eustis, Virginia
. Observed and recorded children's growth, behavior and
development, and discussed with parents.
. Integrated children with special needs into the program,
modifying the program and the physical environment when necessary.
. Planned and implemented developmental programs, based on
observation of individual children.
. Prepared play and learning materials and set up the children's
environment.
. Supervised children's play, making sure of their physical safety
at all times.
. Helped children with daily routines such as toileting, dressing,
eating and sleeping.
. Guided children's behavior and social development
. Maintained a safe, clean, appealing environment
. Performed simple first aid in emergencies
Server
February 2009- August 2009
Famous Daves, Fredericksburg, Virginia
. Managing cash, credit card and reporting transactions
. Creating a positive dining experience for guests
. Possessing the knowledge to answer guest questions regarding
menu or beverage items
. Maintaining table utensils, organization and cleanliness by
following pre-bussing standards
. Assisting other teammates and lends a helping hand
. Exhibiting an appreciation and desire for the guest to return
. Maintaining and cleans the dining room using side-work chart
. Expediting guests' orders
Server
International house of Pancakes, Woodbridge Virginia
May 2008- October 2008
. Accurately performing Point of Sale (POS) functions
. Managing cash, credit card and reporting transactions
. Creating a positive dining experience for guests
. Possessing the knowledge to answer guest questions regarding
menu or beverage items
. Maintaining table utensils, organization and cleanliness by
following pre-bussing standards
. Assisting other teammates and lends a helping hand
. Exhibiting an appreciation and desire for the guest to return
. Maintaining and cleans the dining room using side-work chart
. Expediting guests' orders
. Setting up and breaking down the alley
Cashier June 2007-November
2007
The Home Depot, Woodbridge Virginia
* Customer service.
* Measures merchandise to ensure accurate pricing.
* Receives funds from customers and employees, and disburses funds.
* Receives cash or checks and completes credit-card charge transactions.
* Counts money to verify amounts and issues receipts for funds received.
* Compares totals on cash register with amount of currency in register
to verify balances.
Hostess October 2006-June
2007
UNO Chicago Bar & Grill, Woodbridge Virginia
* Supervised and coordinated activities of dining room personnel to
provide fast and courteous service to patrons.
* Scheduled dining reservations and arranged parties or special services
for diners.
* Greeted guests, escorted them to tables, and provided menus.
* Adjusted complaints of patrons.
* Inspected dining room serving stations for neatness and cleanliness,
and requisitioned table linens and other dining room supplies for
tables and serving stations.
Sales Associate/ Cashier June 2006-
October 2006
Wal-Mart Dumfries Virginia
* Customer service.
* Straightened clothing and merchandise racks.
* Monitored dressing room area.
* Merchandise Control
References:
Dave Roberts Wal-Mart/Store Manager
Derrick Hughes Uno's Chicago Bar & Grill/General Manager 703-490-
4883
Peter Jean The Home Depot/Store Manager
Robert Haddad IHOP /General Manager
Yugo Petrov Famous Daves/ General Manager
Roxanne Lucas CDC/ Assistant Director
Adept in the following software packages and systems:
Microsoft Word, Outlook, PowerPoint, Excel, Access, Operating Systems:
Windows NT, Windows 2000, Windows XP, Desktops Publishing, Records
Management
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